Customer Service Representative - Omaha, United States - Hotel Resource

Hotel Resource Omaha, United States

1 week ago

Description

**Customer Service**

**Customer Service Representative (Reservation Agent)**

Customer Service Representative (Reservation Agent) IGT Solutions Omaha NE

**Customer Service Representative (Reservation Agent)**

**Company:**

IGT Solutions

**Location:**

68172

**Category:**

Customer Service

**Degrees Required:**

High School

**Employment Type:**

Full-Time/Part-Time

**Manages Others:**

**Requirements:**

**RELEVANT EXPERIENCE **

Sales mindset: passion to find the right solution for the customer (i.e., consultative skills), while also closing the sale and potentially up-selling the customer

1-2 years continuous front-line service in a call center or retail sales experience environment and/ or equivalent travel school/certification program, and in-depth travel industry general knowledge.

Luxury hotel/resort experience a bonus, but not required.

Fluent in English and language skills for market serviced

Excellent problem solving skills with attention to details

Excellent written and verbal communication skills

Prior Contact Center experience

Prior data entry experience will be an added advantage.

Travel

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

**Job Title: Process Associate (Reservation Agent)**

Location: **Omaha, NE (Remote/Work from home)**

Duration: **Long term**

**JOB PURPOSE**

**This position is responsible to process transactions inbound voice support for hotel reservation, including cancellation and amendments.**

**EXPECTED END RESULTS**

1. Process Inbound/Outbound calls relating to customer queries.

2. Process customer request as per guidelines.

3. Call partner hotels for various issues and work on application software.

4. Adherence to Staffing/Attendance metrics.

**MAJOR ACTIVITIES**

Needs to take inbound calls related to customer queries.

Adherence to process Quality and Compliance Guidelines

Make outbound calls to hoteliers.

All deliverables related to staffing adherence and Attendance are met.

**MAJOR CHALLENGES**

Process inbound/outbound calls relating to customer queries.

Process customer request as per guidelines

**EDUCATIONAL QUALIFICATIONS **

High school degree or equivalent (required)

College degree (preferred)

Tourism/ Hospitality Management degree (preferred)

**PERSONAL CHARACTERISTICS & BEHAVIOURS**

Excellent written and verbal communication skills in English.

Keen to details

Proactive

Customer Oriented

Flexible to shifting schedules & willing to work long hours &/or during holidays

No criminal records

No active violations and/or disciplinary memos

Flexible and adaptive to work schedules

Has positive behaviour and background

High level of integrity and accountability

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