Customer Service Representative - Omaha, United States - Equitable Bank

Equitable Bank Omaha, United States

5 days ago

Description

The Equitable Bank team in Omaha, NE is looking for a full-time Customer Service Representative to join their team Must be available between the hours of 8 am - 5:00 pm Monday – Friday and 8 am - 12 pm on Saturdays.

Customer Service Representative

Job Summary:

This position is responsible for providing excellent customer service while efficiently and accurately processing customers' transactions. The position will also assist with opening new accounts or making changes to existing accounts

Essential Functions and Responsibilities:

Responsible for comprehensive, prompt, and efficient processing of customer transactions
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsements, and enters deposits into computer records
Cashes checks from a variety of accounts upon proper verification
Receives and posts mortgage, consumer loan, and other payments
Balances cash drawer at the end of the shift. Reports any discrepancies to the supervisor
Explains bank services and charges to customers
Opens New Accounts including verification and entry of customer information
Educates customers on available services
Process account changes, close accounts, investigate unauthorized transactions
Issues Official Checks and Gift Cards.
Reports malfunctions of teller terminals and other equipment used at the teller station.
Cross-sells bank products and services as appropriate
Performs all other duties as assigned

Qualifications:

High School Diploma or Equivalent
1+ years of customer service experience
Banking experience is preferred.
Proficient in Microsoft Office products
Excellent communication and listening skills
Able to problem-solve and find resolutions in an efficient manner
Excellent time management skills
Ability to handle multiple priorities and ensure accurate and timely completion of all tasks

Member FDIC, Equal Housing Lender, Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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