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    Tech Support Analyst - New York, United States - Tripoint Search

    Tripoint Search
    Tripoint Search New York, United States

    1 day ago

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    Description
    • Location: New York, New York
    • Type: Direct Hire
    • Job #618
    Tech Support Analyst (L1) - Entry Level

    ORGANIZATION: International Law Firm

    LOCATION: New York, NY

    COMPENSATION & BENEFITS: Base salary up to $55K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more

    KEY RESPONSIBILITIES:
    • Responsible for all the hardware technology in NY office
    • Set up machines and offices, conference rooms, office moves
    • Provide equipment to staff
    • Report directly to the Technology Support Manager
    • Handle incoming calls and emails for technical concerns; resolve problems quickly during the first interaction
    • Maintain log of technical concerns addressed in system
    • If there are outstanding technical issues, ensure appropriate, clear and concise follow-up
    • Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person
    • Monitor active and resolved IT support issues/tickets and check for whether they need to be escalated to a higher level support staff and create or update articles through Intranet Site to act as a resource for other IT staff members
    • Install updates on software throughout the Firm when needed
    • Manage hardware/software inventory
    REQUIREMENTS:
    • Bachelor's Degree required
    • 1+ years experience in a professional services or law firm environment
    • Knowledge of Microsoft Office
    • Excellent ability to follow procedures and processes to ensure we remain IT Compliant
    • Knowledge of Zoom, WebEx and Teams Video Conferencing systems
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