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    IT Help Desk Support - Chicago, United States - K2 Staffing

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    Description

    Job Description

    Job DescriptionSummary Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills.

    Duties & Responsibilities
    • New User Onboarding & Offboarding
    • Troubleshooting and managing Windows Servers and Active Directory
    • Maintaining Local Area Networks
    • Implementing and monitoring network security
    • Optimizing and maintaining network software and hardware
    • Building and deploying file servers and cloud computing solutions
    • Configuring and deploying VOIP solutions for new users
    • Performing network infrastructure troubleshooting
    • Manage Microsoft Exchange Server
    • Ability to use various messages in an event log to affect repairs.
    • On occasions, receive escalated service requests requiring an enhanced response.
    Qualifications & Requirements
    • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
    • Excellent verbal and written communication skills
    • Possesses strong time-management skills
    • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
    • Strong understanding of technology and business productivity systems
    • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
    • Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira
    Ideal Qualifications & Experience (not required)
    • Accounting / Fintech
    • CCH Products
    • Thompson Reuters products
    • Extron Conference
    • Quickbooks Administration
    • Technical writing / documentation
    • ITSM / ITAM
    • Agile Methodologies
    Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Chicago, IL

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