Help Desk and Technical Support Specialist - Cicero, United States - Morton College

Morton College
Morton College
Verified Company
Cicero, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Required Qualifications

  • Two years of computer related experience; or an associate's degree in data processing or a related field experience. Knowledge of computer hardware and software. Good customer service, interpersonal and communication skills.
  • Must be able to demonstrate the Morton College core values of compassion, fairness, respect, responsibility, tolerance and truth.
-
Preferred Qualifications

  • Honesty, flexibility, punctuality, and logical reasoning ability. Ability to interact well with students, faculty and staff. Able to communicate in Spanish.
-
Job Summary

  • The specialist will answer calls, update, document, and attend to Helpdesk tickets; Keeps administration apprised of ongoing support issues. Computer installations and troubleshooting; perform various functions for maintaining inventory controls. The duties and responsibilities may change as the need of the College arises.
-
Specific Job Duties

  • Assists with all aspects of Helpdesk operations.
  • Assists other technical staff in the resolution of hardware and software installations and repairs.
  • Answers technical questions from endusers.
  • Performs various inventory control tasks including maintenance of software licenses, hardware and Return Manufacturer's Authorization (RMA).
  • In charge of fixed asset inventory control.
  • Provides technical support and assists Multimedia Services personnel as needed.
  • Assists with purchasing of equipment.
  • Assists and instructs Student Aides with resolution of Helpdesk Tickets.
  • Performs other duties as assigned.
**Salary Range
More jobs from Morton College
See all jobs of Morton College