IT Help Desk Support - Chicago, United States - K2 Staffing, LLC

K2 Staffing, LLC

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Summary

Duties & Responsibilities

New User Onboarding & Offboarding
Troubleshooting and managing Windows Servers and Active Directory
Maintaining Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions for new users
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Ability to use various messages in an event log to affect repairs.
On occasions, receive escalated service requests requiring an enhanced response.

Qualifications & Requirements

Minimum of 3 years handson experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Excellent verbal and written communication skills
Possesses strong timemanagement skills
Resultsoriented, selfmotivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multitasking, and organizational skills
Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as
Jira

Ideal Qualifications & Experience (not required)