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    Senior Support Analyst - Tempe, United States - Edward Jones

    Edward Jones
    Edward Jones Tempe, United States

    1 week ago

    Edward Jones background
    Description
    Innovate here. And see your ideas come to life.

    It's an exciting time to work in tech at Edward Jones.

    We are making massive investments in emerging technologies to improve how we work with our clients and with each other.

    Relationships are the focus of our business model.

    And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships.

    The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

    Job Overview


    Position Schedule:
    Full-Time

    In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools.

    We are currently in the test-and-learn phase and are looking for talented, motivated professionals, which want to be part of this transformational journey.

    Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.


    You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices.

    If you have considered Edward Jones in the past, it is time to take another look.

    We are embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.

    About The Team


    Resolve end-user issues escalated from first-level associates or other departments through phone, email, and ticket inquiries according to stated operating level objectives.

    Topics include; but are not limited to; branch, home office, vendor hardware, network configurations, and software.

    What You'LL do

    Analyze user impact as a result of changes in hardware, software, and network configurations and provide information to drive service improvements

    Identify and drive necessary knowledge-based changes.

    Provide feedback to first-level associates in order to improve the quality of service the Helpdesk provides.

    Responsible for some holiday coverage as a regular function of the department.

    Provide off-hours support in rotation with other team members. Supports the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality


    At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being.

    Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing.

    The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:


    Hiring Minimum:
    $52080


    Hiring Maximum:
    $85880

    Skills/Requirements

    What You'll Need

    Bachelor's degree preferred

    Minimum of 2+ years of experience in a technical support environment

    Working knowledge of branch router, switch, and UPS configuration, maintenance, support, and troubleshooting.

    Basic knowledge of tools and technologies to monitor and diagnose branch connectivity.

    Proficiency with Windows and MacOS

    Proficiency with networking and networking concepts

    Proficiency with Office 365 software and terminology

    Proficiency with mobile devices such as IOS and Androids

    Experience working with Remote technology, Physical Hardware, Printers Laptops / Desktops General Peripherals

    " Internally the position is posted as Support Analyst "

    *Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday. **Awards & Accolades

    At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

    Check out our U

    S awards and accolades:
    Insights & Information Blog Postings about Edward Jones

    Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

    About Us

    Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 5001 company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.


    Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society.

    We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

    People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

    View our Purpose, Inclusion and Citizenship Report.

    1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.


    Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

    #LI-HO
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