Customer Service Representative - Rancho Cordova, United States - EMS Management & Consultants Inc

EMS Management & Consultants Inc Rancho Cordova, United States

3 weeks ago

Customer Service / Support

Description

Who is Wittman Enterprises?

Wittman Enterprises, an EMS|MC company specializes in revenue cycle management for EMS teams. Focusing on providing products and services specifically designed to ensure that EMS providers are reimbursed in a timely manner for the services they provide.

As an EMS billing specialist, Wittman Enterprises optimizes revenue recovery efficiencies by providing the appropriate service levels for the tasks involved. When you call, you reach a live person who treats every client and every patient with the same expert care and attention.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Job Type: Full-time

Location: Onsite- Rancho Cordova, CA

Title: Customer Service Representative

About this role:

The Customer Service Representative with Wittman Enterprises will provide effective customer service for all internal and external customers, by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the customer service department.

As a Customer Service Representative with Wittman Enterprises, you will:

Provide quality customer service by answering patient calls utilizing our billing software as well as other various software applications.
Placing outgoing calls to patients and or attorney's as it pertains to the account to obtain correct billing information.
Working with patients and insurance companies to ensure maximum reimbursement.
Update billing software with patient insurance and demographic information.
Process customer returns according to established department policies and procedures.
Work closely with the Credit Department to resolve disputed credit items.
Provide timely feedback to the company regarding service failures or customer concerns.
Demonstrate sensitivity to, and respect for, a diverse population.
Troubleshooting, configuration, database administration, and repair for servers.
Deploy solutions to new problems.
Address each caller's needs while being sensitive to the appropriate amount of time needed to complete and close the call in a courteous and professional manner.

Compensation details: 18-18 Hourly Wage

PIb38633d64e

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