Customer Service Representative - Rancho Cordova, United States - Pro-Active Pest Control

Pro-Active Pest Control
Pro-Active Pest Control
Verified Company
Rancho Cordova, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are looking for upbeat people to join our customer service team in Rancho Cordova, CA. As a Customer Service Representative, you are on the front lines for communication between our customers, technicians, and managers.

You will be the voice of Pro Active and will get many opportunities to connect with our customers and help achieve WIN- WIN solutions.


  • Operating multiple systems and ways for communication to and from customers
  • Take and make heavy call volumes daily
  • Help customers with scheduling services
  • Answering questions about service plans and what Pro Active offers
  • Collecting payments
  • Routing technicians routes
  • Helping with projects from managers

Qualifications:


  • Must be 18 years or older
  • Be professional and have positive attitude
  • Be self motivated to learn
  • Be able to use your resources
  • Be able to multitask and time manage
  • Must have some experience in call center or as a customer service representative
  • Must have interpersonal and communication skills
  • Must have good tonality and general understanding of phone etiquette
  • Must have problem solving, analytical, and critical thinking skills
  • Ability to work with varying computer programs with ease
  • Ability to show patience and compassion towards customers
  • Bilingual is a plus

Benefits:


  • Opportunities for growth
  • Medical, Vision, & Dental after 60 days
  • Birthday Holiday
  • IRA plan with 3% company match
  • PTO policy
  • Company Assets
  • Company Events (quarterly)

Job Type:
Full Time


Work Setting:
Hybrid


Schedule:
Full Time, Weekends
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