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    Technical Support Engineer - Doral, United States - Xpoint

    Xpoint
    Xpoint Doral, United States

    3 weeks ago

    Default job background
    Description
    Xpoint provides customers with an essential geolocation solution for global industries to ensure compliance of its products.

    Xpoint is changing the global geo-location market by bringing innovation to an industry that has, to date, viewed geo-compliance as a utility.

    In addition to solving a regulatory obligation and providing geolocation security, Xpoint's innovative platform utilizes customer insight to identify acquisition and retention opportunities.

    About the role – Technical Support Engineer

    Xpoint provides geofencing technology solutions to detect and circumvent cases of fraud, false data, spoofing and device tampering to comply with geo-compliance regulations in the sports betting and gaming industry.

    Xpoint is looking for a Technical Engineer to join our international team to provide B2B support to our clients in the iGaming industry.

    As we build solutions to meet the needs of our clients, effective support is a critical aspect of ensuring our success.


    What will you do:
    Provide technical support services to clients by phone, email, and slack.
    Investigate errors and logs and provide in-depth analysis across clients and internal teams
    Alert the Network Operations Centre (NOC) and SRE teams about technical complaints and incidents affecting Xpoint's clients and services
    Responding to events and technical problems in real time
    Support clients integrated across native, react and web SDKs
    Act as a focal point for client issues, assisting and diverting requests to the appropriate department

    What are we looking for:
    Experience in technical customer support or NOC in a high-tech industry
    Experience in the iGaming industry preferable
    Experience working with international clients on a B2B basis
    Experience troubleshooting issues, analyzing, and producing reports, investigating logs
    Basic programming and web development skills with communication protocols knowledge
    Ability to communicate complex technical issues to key individuals

    #J-18808-Ljbffr
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