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Support Engineer - Doral, United States - Seacoast Bank
Description
Summary
Provide telephone and on-site technical support to Seacoast Bank associates for all desktop banking applications, desktop operating systems, desktop office productivity software, laptop hardware, desktop hardware, printers, and other peripherals.
Essential Duties and Responsibilities
Provide User Administration to end user communities by resetting passwords, unlocking accounts, setting up new access and removing access.
Troubleshoot Windows Server and Client operating system issues that are impacting end-users productivity
Install and maintain Bank applications per vendor provided instructions
Troubleshoot basic Bank applications issue and office productivity software, such as Microsoft Office Suite
Image laptops and desktops and deploy to campus and remote locations.
Process daily customer statements, checks and notices
Perform printer maintenance, installation, and support
Travel off-site and provide technical support or install PCs/laptops for remote locations
Works with vendors to resolve service outages, for example: AT&T, Sprint, Century Link.
Install operating systems and applications for new PC's as well as computer imaging as required.
EDUCATION and/or
EXPERIENCE:
Qualifications
Proven work experience as a Support Technician II, Desktop Support, IT Help Desk Technician II, or similar role
Hands-on experience with Windows OS
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical and network issues.
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbally
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.
Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc.
It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)#J-18808-Ljbffr