- Ability to handle diverse computing environments in a wide cross section of business clients
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
- Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- Sets client expectations appropriately throughout the troubleshooting process
- Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
- Prioritize tickets created
- Follow Thrives' best practices for escalating tickets to Tier 2 engineers
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolution of incidents/requests related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Password Resets
- Networked Printer Issues
- Bachelor's Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 2-4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory
- Ability to articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
- Willingness to travel if needed to clients in the Greater Boston area
- In depth knowledge of Windows OS (7, 8.1, 10, etc.)
- Experience with Windows Server
- Experience with monitoring and remote management tools
- Experience with Apple OS
- Experience with VMWare
- CompTIA Net +
- Microsoft: MCP/MCITP/MCSA
-
Aurora Ventures Hialeah Gardens, United StatesYour tasks · You are responsible for creating offers and designing new installations and conversions according to customer requirements · You work with departments to develop technical concepts and solutions · You determine costs · In addition to maintaining and expanding the cus ...
-
Support Engineer
1 week ago
Baptist Health Doral, United StatesBaptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach ...
-
Support Engineer
4 weeks ago
Millennium Management Doral, United StatesSupport Engineer - Corporate Technology Corporate Technology develops systems and processes to support the core infrastructure functions within the firm including Treasury, Middle Office, Operations, Finance and Compliance. · The Role · This role is within the Corporate Technolog ...
-
Support Engineer
1 week ago
Seacoast Bank Doral, United States· Summary · Provide telephone and on-site technical support to Seacoast Bank associates for all desktop banking applications, desktop operating systems, desktop office productivity software, laptop hardware, desktop hardware, printers, and other peripherals. Also, operate and m ...
-
Tech Support Engineer
2 weeks ago
Millennium Management Doral, United StatesTech Support Engineer · The Technical Support Engineer is responsible for providing quality support services to various groups at Millennium. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-u ...
-
Technical Support Engineer
2 weeks ago
Xpoint Doral, United StatesXpoint provides customers with an essential geolocation solution for global industries to ensure compliance of its products. Xpoint is changing the global geo-location market by bringing innovation to an industry that has, to date, viewed geo-compliance as a utility. In addition ...
-
Production Engineer Support
3 weeks ago
Nutanix Doral, United StatesProduction Engineer Support - Equities Technology This role will be responsible for managing the production systems including Trading, Post-Trade, PnL and Equity Volatility applications. Candidates will also be primarily responsible for software deployment and managing the produc ...
-
System Support Engineer
6 days ago
DPDHL Doral, United StatesWhat makes DHL great? · Our PeopleWe know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. · DHL Expressis committed to maintaining an environment that empowers every team member to make the greatest possible impact on ...
-
Production Support Engineer
3 weeks ago
Millennium Management Doral, United StatesProduction Support Engineer The Corporate Technology DevOps team is responsible for production support and ownership of critical applications which face off to the Middle Office, Operations, and Treasury teams primarily. These applications contribute to the firm's PnL calculation ...
-
Technical Support Engineer
1 week ago
Danaher Corporation Doral, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...
-
Technical Support Engineer
1 week ago
Danaher Corporation Doral, United StatesWondering whats within Beckman Coulter Diagnostics? Take a closer look. · At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte ...
-
Product Support Engineer
6 days ago
Claroty Doral, United StatesClaroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers' existing infrastructure to ...
-
Software Support Engineer
1 week ago
Abarca Health Doral, United StatesWhat you'll do · In a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · Our Infrastructure Operations team is critical for succe ...
-
Bilingual Technical Support Engineer
2 weeks ago
Thrive Networks Doral, United StatesWill work from Miami office 5x per week · About Us · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer ...
-
Global Product Technical Support Engineer
1 week ago
C4 Technical Services Doral, United StatesGlobal Product Technical Support EngineerHybrid - Miami, FL · Job Description: · This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site in Miami, FL. Associates are expected to work at least three days in the ...
-
Service Trainer
3 weeks ago
Isuzu Doral, United States**JOB SUMMARY** · Responsible for conducting, coordinating, and implementing a comprehensive commercial vehicle service training program for all dealerships and internal employees. The program includes instruction on complete vehicle construction and function, diagnostics and rep ...
-
Backhoe/mini Excavator Operator
2 weeks ago
MasTec Utility Services Doral, United StatesOverview: · **Company Summary** · **MasTec Utility Services **delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distri ...
-
Millennium Management Doral, United StatesFixed Income Trading Applications Support Engineer We are looking for a strong & enthusiastic Support Engineer to join our high performing Fixed Income Trading Application Support Team. The role is focused on Level 1+ (Portfolio Manager/Trading) support of Millennium's Rates, Cre ...
-
Financial Analyst
2 weeks ago
Collins Aerospace Medley, United States**Date Posted**: · **Country**: · United States of America · **Location**: · HFL33: US049-Medley, FL 9100 NW 105 Circle, Medley, FL, 33178 USA · **Position Role Type**: · Onsite · This position is for a Financial Analyst professional. Executes financial analysis, research, budget ...
-
NebulaTech Medley, United StatesAVL is one of the world's leading mobility technology companies for development, simulation, and testing in the automotive industry and other sectors. The company provides concepts, solutions, and methods in areas such as vehicle development and integration, e-mobility, driver as ...
Technical Support Engineer - Doral, United States - Thrive Networks
Description
Will work from Miami office 5x per week About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Responsibilities
Requirements
Other Preferred Technical Knowledge
Preferred Certification
Powered by JazzHR