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    Tech Support Engineer - Doral, United States - Millennium Management

    Millennium Management
    Millennium Management Doral, United States

    3 days ago

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    Description
    Tech Support Engineer

    The Technical Support Engineer is responsible for providing quality support services to various groups at Millennium.

    This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.


    The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs.

    The role is also responsible for proactive communication with the business.

    Principal Responsibilities
    Deliver high-quality support to all end-users in a courteous professional manner
    Field incident phone calls and emails from end users
    Leverage ServiceNow to manage incident and problem workflows
    Troubleshoot basic network and telecommunications connectivity issues
    Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
    Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
    Strong analytical and problem-solving skills are a must as well as the ability to work well independently
    Understand and evaluate end-users needs and develop creative technical solutions to meet them
    Support projects that evolve as a result of firm-wide technical initiatives
    Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary

    Qualifications/Skills Required
    Minimum of five years of progressive technical support experience in a financial institution required
    Bachelor's degree strongly preferred
    Ability to direct activities of peers and others not reporting directly to the person
    Knowledge of Active Directory, Exchange, Citrix remote access and application delivery
    Linux desktop environment (centos)
    Comprehensive knowledge of Windows based desktops and the key applications - Outlook, MS Office, etc.
    Strong understanding of market data - Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.
    Broad understanding of mobile technology
    Must demonstrate an ability and interest in having a hands-on approach to customer service.
    Availability for night and weekend shift work as well as light travel to branch offices
    Experience in supporting servers and data centers a plus

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