IT Desktop Support Engineer - Doral, United States - Hogarth Worldwide
Description
Hogarth is the Global Content Experience Company.Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestl, Mondelez and Dyson.
With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.
The IT Desktop Support Engineer will report into the Production Technology Manager and is expected to provide on-site / remote support to production staff working on projects for a Global Tech Company and the wider Americas region.
With the guidance and support of the senior support team members, the primary function of the Production Support Engineer is to be the friendly first-line support for the production operators and assist in the deployment of new workstations, maintain and troubleshoot systems, and escalate issues as required.
The aim being to provide a stable and fully functioning production environment.Responsibilities:
Support, maintain, administer, and troubleshoot production equipment and systems (Hogarth and Client)
Onboard and off-board freelancers, including set up and commission production workstationsManage local Miami tech inventoryHelp build and organize allocating equipment for hires throughout LatAm and CanadaInstall, test, and breakdown equipment for various trainings and workshopsAnalyze and rectify technical faults on equipment and systemsEscalate issues to more senior members of the team when requiredAnswer help desk ticketing systemSkills & Experience:
5+ years of related experience, working in production or related fieldStrong knowledge of
Apple hardware, macOS, and Windows 10Fundamental knowledge of
Adobe Creative Cloud suiteFamiliarity with
VPN ,
file transfer tools , and productivity tools such as
MS Office and iWorkActive Directory and Exchange environment experience is a plusExperience with end-user support, helpdesk ticketing software, computer imaging, and hardware and software upgrades & troubleshootingSoftware application use and installation experienceMust have the ability to resolve technical issues under pressureAbility to support, maintain and troubleshoot video, audio, color, and other production equipment and systemsFollow established departmental procedures & practices, as well as assist in documentationRudimentary network understandingExperience supporting operators and workstations remotelyExperience using an endpoint management system, such as JAMF Pro, a plusAdaptable to new working methods & practice technology advancesAbility to operate under pressure, prioritize tasks, and knowing when to escalate issuesExcellent customer service skills - must be approachable and respectful
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Diversity & Inclusion
Hogarth is an equal-opportunity employer.
That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.
We strive to recruit people from diverse backgrounds and support them to achieve long-term success.This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.
As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system.
This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role.
The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.Please contact if you need the job advert or form in another format.
Data
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