Jobs
>
Miami

    Technical Support Engineer - Miami, United States - Thrive Networks Inc

    Thrive Networks Inc
    Thrive Networks Inc Miami, United States

    6 days ago

    Default job background
    Description

    Job Description

    Job DescriptionWill work from Miami office 5x per weekAbout Us

    Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

    Position Overview

    The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

    Responsibilities
    • Ability to handle diverse computing environments in a wide cross section of business clients
    • Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
    • Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
    • Sets client expectations appropriately throughout the troubleshooting process
    • Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
    • Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
      • Prioritize tickets created
      • Follow Thrives' best practices for escalating tickets to Tier 2 engineers
    • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
    • Demonstrate the correct level of urgency while resolving client incidents
    • Resolution of incidents/requests related to, but not limited to the following:
      • Mail Application/Office 365 issues
      • Client/Server Connectivity issues (per SOP)
      • Time Sensitive and VIP Workstation incidents
      • File Restores
      • Remote Access incidents (Citrix and Terminal Services)
      • Password Resets
      • Networked Printer Issues
    Requirements
    • Bachelor's Degree, Technical Degree or equivalent work experience
    • Excellent problem solver; able to prioritize and coordinate between tasks
    • 2-4+ years desktop support experience
    • Knowledge of mobile device configurations and troubleshooting
    • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
    • Experience troubleshooting workstation hardware issues
    • Knowledge and experience with Active Directory
    • Ability to articulate technical information and convey to non-technical people
    • Passionate about delivering excellent customer service
    • Must be able to work effectively in a team environment as well as alone
    • Excellent written and oral communication skills
    • Willingness to travel if needed to clients in the Greater Boston area
    Other Preferred Technical Knowledge
    • In depth knowledge of Windows OS (7, 8.1, 10, etc.)
    • Experience with Windows Server
    • Experience with monitoring and remote management tools
    • Experience with Apple OS
    • Experience with VMWare
    Preferred Certification
    • CompTIA Net +
    • Microsoft: MCP/MCITP/MCSA

    Powered by JazzHR

    a6pnP3ru2D

  • Baptist Health South Florida

    Support Engineer

    2 hours ago

    Baptist Health South Florida Miami, United States Full time

    · Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Be ...

  • Atlas Search

    Technical Support Engineer

    3 weeks ago

    Atlas Search Miami, United States

    One of the most reputable Hedge Funds in the NY area that has been around since the 1960's. They've consistently been known to hire some very talented Engineers and Technologists as they believe this is the backbone of their business. · They want to add Desktop Support Analyst, w ...

  • Atlas Search

    Technical Support Engineer

    3 weeks ago

    Atlas Search Miami, United States

    One of the most reputable Hedge Funds in the NY area that has been around since the 1960's. They've consistently been known to hire some very talented Engineers and Technologists as they believe this is the backbone of their business. · They want to add Desktop Support, where you ...

  • Hogarth Worldwide

    IT Desktop Support Engineer

    6 days ago

    Hogarth Worldwide Miami, United States

    Job Description · Job DescriptionHogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive rang ...

  • Selby Jennings

    FIC Application Support Engineer

    1 week ago

    Selby Jennings Miami, United States Full time

    Job title: FIC App Support Engineer · Comp: k total compensation (base + bonus) · Work Model: Miami based (in office) - no state income tax (if not local MUST relocate) · ** do not apply if not local to Miami or not willing to relocate ** · Summary: A top 5 hedge fund globally i ...

  • Capstone Mining

    Superintendent Assets

    5 days ago

    Capstone Mining Miami, United States

    **POSITION PURPOSE** · The Assets Group supports sustainable and consistent operations by ensuring the reliability of assets and adherence to quality standards. The superintendent will lead the maintenance reliability team in developing and preserving a high level of asset health ...

  • Jackson Health System

    Biomedical Cyber Security Specialist Ppr

    1 week ago

    Jackson Health System Miami, United States

    **Jackson Health System** · **Department**:Jackson Memorial Hospital -Biomedical Engineering · **Address**:1611 NW 12th Ave, Miami, Florida, 33136 · **Shift details**: Full-Time, Days · **Why Jackson**: · Jackson Health System is a nationally and internationally recognized academ ...

  • MLMPI Prep Academy

    Drafter

    1 week ago

    MLMPI Prep Academy Miami, United States

    **Position Overview**: As a Drafter at MLMPI, you will play a vital role in the design and development process of our projects. Working closely with our engineering and design teams, you will be responsible for translating conceptual ideas and specifications into detailed technic ...

  • Ware Malcomb

    Civil Engineering Site Inspector

    2 weeks ago

    Ware Malcomb Miami, United States

    The Civil Engineering Site Inspector will be part of our team working on the construction of a large industrial project in Port St Lucie County, Florida. Construction will be ongoing 6 days per week and up to 10-hours per day. The individual will perform a variety of tasks and as ...

  • Ttg Talent Solutions

    Plumbing Designer

    6 days ago

    Ttg Talent Solutions Florida-Miami, Florida, United States

    Plumbing Designer · Miami, FL · Mon-Fri · Overview: We are seeking a highly skilled and creative Plumbing Designer to join our dynamic team. As a Plumbing Designer, you will be responsible for designing efficient and innovative plumbing systems for various commercial and resident ...

  • DoubleDay Engineering

    Construction Superintendent/project Manager

    2 weeks ago

    DoubleDay Engineering Miami, United States

    DoubleDay Engineering is a leading construction and engineering firm specializing in federal and government projects. With a strong commitment to excellence, innovation, and integrity, we have built a reputation for delivering high-quality results on time and within budget. Our c ...

  • CDM Smith

    Lead Construction Project Administrator

    6 days ago

    CDM Smith Miami, United States

    Our Transportation Construction, Engineering and Inspection group assists in all levels of federal, public, private, and international organizations by offering planning and construction services for transportation systems that reflect community needs. Our value-added program man ...

  • Florida International University

    Open Rank

    1 week ago

    Florida International University Miami, United States

    **Job Information**: · Moss Department of Construction Management houses Moss & Associates Built Environment Informatics Laboratory (Moss & Associates BEIL), Trimble Technology Lab, Construction Process Laboratory, and the MEP (Mechanical, Electrical and Plumbing) Studio. Other a ...

  • CDM Smith

    Cei Roadway and Construction Inspector 4

    6 days ago

    CDM Smith Miami, United States

    Our Transportation Construction, Engineering and Inspection group assists in all levels of federal, public, private, and international organizations by offering construction services for transportation systems that reflect community needs. Our value-added program management, best ...

  • The State of Florida

    Project Development Supervisor Ii

    2 weeks ago

    The State of Florida Miami, United States

    Requisition No: 828678 · Agency: Department of Transportation · Working Title: PROJECT DEVELOPMENT SUPERVISOR II · Pay Plan: SES · Position Number: · **Salary**: $93, $120,562.16 · Posting Closing Date: 05/24/2024 · **Total Compensation Estimator **Tool** · **STATE OF FLORIDA D ...

  • CDM Smith

    Construction Representative 2

    6 days ago

    CDM Smith Miami, United States

    Our Transportation Construction, Engineering and Inspection group assists in all levels of federal, public, private, and international organizations by offering planning and construction services for transportation systems that reflect community needs. Our value-added program man ...

  • Jackson Health System

    Integration Architect, Full Time, Days

    1 week ago

    Jackson Health System Miami, United States Full time

    Department: Jackson Memorial Hospital - Applications Integrations · Address: 1611 NW 12th Ave., Miami, Florida 33136 · Shift Details: Full-Time, Days, M-F · **Why Jackson**: · Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of ...

  • City of Miami, FL

    Project Manager

    2 weeks ago

    City of Miami, FL Miami, United States

    **Salary** · - $79, $157,380.50 Annually**Location** · - City of Miami, FL**Job Type** · - Full-Time**Job Number** · ORG**Department** · - Office of Capital Improvements**Opening Date** · - 05/06/2024**Closing Date** · - 5/17/2024 5:00 PM EasternAn Equal Opportunity Employer · ** ...

  • US Agricultural Research Service

    Research Physical Scientist

    1 week ago

    US Agricultural Research Service Miami, United States

    **Duties**: · - Improve post-harvest detection of larval infestation within host fruit by using non-destructive imaging and/or chemical sampling techniques. · - Contribute knowledge and expertise toward development of novel detection approaches for other pests that threaten to in ...

  • Sciolex Corporation

    File Clerk Miami Uscis Field Office

    1 week ago

    Sciolex Corporation Miami, United States

    Overview: · What do you get when you bring together a team of bright individuals and place them into an environment where "work" means making a difference in the lives of people across the globe? · You get Sciolex Corporation, a fast-growing defense contractor focused on providin ...