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    CEO/ Head of Operations and Marketing - Boston, MA, United States - Digital United

    Digital United
    Digital United Boston, MA, United States

    2 weeks ago

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    Description
    Managing Director of Operations, Digital Marketing
    The Managing Director of Operations is responsible for the Profit & Loss management of the Delivery team. Our Delivery team is made up of Data, Experience, Marketing Strategy and Technology professionals with close Project Management support.

    Through optimized deployment of the professional services team as well as ensuring smooth running agency operations, your primary focus is to lead the Delivery team in improving productivity, consistently producing the highest quality work, and driving double-digit profitable top line revenue growth.

    Your key transformational responsibility is to evolve our service delivery model to support significant growth while maintaining exceptional customer experience and target margins.

    Set Delivery standards for professional services, including partnerships with other entities from presales scoping through implementation as well as value-based services pricing model.

    Accountable for resource utilization to target, including goal setting.
    Productivity improvements, including reduction of redundant, manual work to software including AI.
    Support proprietary KRM software roll out and influence product roadmap.
    Collaborate with CFO for month-close to maximize cash flow and revenue recognition.
    Influence decisions on agency strategy, culture, raising capital, investor relationships and acquisition targets.
    Proven results in reenergizing and revitalizing a business unit's P&L performance in a Professional Services organization.
    Driven to hit aggressive gross margin targets and scale up / down through effective use of Consultants.
    High level of intelligence and critical thinking skills.
    Manage staff of 8 Project Managers
    Partnership with President, CFO and CMO
    Partnership with Growth during Presales scoping
    Partnership with Delivery teams (Creative, Technology, Data, Marketing Services and Experience) throughout execution
    Decision leader on Service Delivery Standards, Resource Allocations, and Project Management approach
    Medical, Dental, Vision, 401k
    Ongoing training opportunities
    Planned outings and team events (remote workers included)

    We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation.

    To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data.

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