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    Systems Operations Specialist - Greenville, United States - Spero Technology

    Spero Technology
    Spero Technology Greenville, United States

    3 weeks ago

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    Description
    2nd Shift: Mon-Fri (2:30pm-11pm)

    Summary
    Provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.

    Primary Duties and Responsibilities
    • Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
    • Monitor multiple applications and systems using OCC approved software.
    • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
    • Report and document any processing anomalies utilizing OCC approved software.
    • Maintain processing records and logs
    • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
    • Perform mainframe IPL's, and other system commands if and when
    • required.
    • Support transmissions across SFTP/NDM.
    • Support the execution and troubleshooting of UC4 jobs.
    • Provide support for Production Installs, D/R and Industry tests.
    • Maintain all off-site storage records and shipments.
    • Rerun/Restart failed backups and perform restores when required.
    • Work scheduled overtime when needed to ensure 24 x 7 coverage.
    • Must adhere to all Production Operations policies and procedures
    • Appreciation of the critically and timeliness of Service Level Agreements.
    • Assist Management in updating and maintaining current procedures.
    • Focus on identifying and executing on Continuous Improvement opportunities.
    Supervisory Respponsibilities
    • Act as primary contact and perform managerial duties in absence of Operations Manager
    • Assist Operations Manager with vacation scheduling, attendance checking, etc.
    • Provide input for employee performance evaluations (PEPs)
    • Focus on growing your teammates.
    Qualifications
    • Good oral and written communication skills.
    • Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills
    • Detail oriented and able to multitask.
    • Ability to interact with team or project members effectively
    • Ability to lead, motivate and cross train staff
    • Demonstrate strong analytical, problem solving and customer service skills
    Technical Skills
    • Network troubleshooting.
    • UNIX knowledge.
    • UC4 Scheduler.
    • Mobius via Document Direct.
    • zOS/390 JCL, IBM utilities
    • Transmission protocols: SFTP/NDM.
    • Operating systems: Unix, Windows, zOS/390
    • Strong Desktop skills
    • Microsoft Office Suite
    Education and/or Experience
    • 5+ years of OS390 JCL and IBM utilities
    • 5+ years working in a multi-platform environment
    • 5+ years working knowledge of an open systems scheduling product (UC4).
    • 5+ years working knowledge of Mobius/Brio.
    • DevOps experience desired but not required.
    • College degree in Computer Information Systems desired, but equivalent work experience will be considered
    Flexible work from home options available.

    Compensation: $115, $130,000.00 per year

    We'll get you where you want to go

    Choosing the right staffing company is challenging. You need someone who can do more than point you to a job listing; you need a true partner. When you work with SperoTM, you get an entire team of recruiting professionals who know your industry, listen to what you want and will look out for your best interests. This includes:
    • Help navigating through the confusing client hiring process
    • Knowledge and skill to help you avoid land mines throughout the hiring process
    • Help preparing for each step of your interview process
    • A behind-the-scenes advocate to help you stand out from other candidates
    • Career guidance
    • Career openings you can't find anywhere else
    Whether you're actively looking for new opportunities or not, we want to get to know you. What do you want out of your next job? What do you want out of your career? What do you want out of life? Wherever you want to go, we can help you get there.

    Call us. Let's talk. We can't wait to meet you.
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