Jobs
>
Herndon

    Cloud Customer Relationship Manager - HERNDON, United States - SAIC Career Site

    SAIC Career Site
    SAIC Career Site HERNDON, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Description

    We are seeking a highly motivated Cloud Customer Relationship Manager to join our multi-million-dollar national intelligence Cloud program. As a contributor to the intelligence community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies. This role is crucial in ensuring effective and consistent messaging to various stakeholders.

    As a Cloud Customer Relationship Manager, you will be responsible for managing and enhancing relationships with our diverse customer base. Your primary goal will be to ensure customer satisfaction, managing customer inquiries, communicating complaints, gathering feedback, and collaborating with other departments to improve the overall customer experience. Strong communication, interpersonal, and problem-solving skills are essential for success in this role.

    Responsibilities include but are not limited to:

    • Act as the primary liaison between the company and our customers, building and maintaining strong relationships.
    • Respond promptly to customer inquiries via various channels with professionalism.
    • Communicate and work with team to solve customer complaints and issues in a timely and satisfactory manner, striving for first-contact resolution whenever possible.
    • Proactively reach out to customers to gather feedback, address concerns, and identify opportunities for improvement.
    • Utilize tools to manage customer interactions, track communication history, and analyze data to identify trends and patterns.
    • Collaborate with Technical teams and Communications teams to ensure alignment on customer needs and deliverables.
    • Develop and implement strategies to enhance the overall customer experience and increase customer satisfaction and loyalty.

    Qualifications

    Required Qualifications:

    • Active TS/SCI with Polygraph
    • Bachelor's degree in Business Administration, Marketing, or related field.
    • Proven experience in customer service, customer support, or a related role.
    • Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
    • Excellent problem-solving abilities and a proactive approach to addressing customer needs.
    • Proficiency in Microsoft Office suite.
    • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
    • A passion for delivering exceptional customer service and a commitment to customer satisfaction.
    • Outstanding verbal and written and editing communications skills.
    • Proven critical thinking skills.
    • Must be comfortable researching cloud technologies.

    Desired Qualifications:

    • Understanding of basic cloud technologies and terminology.
    • Experience with data visualization and analytical tools.
    SAIC accepts applications on an ongoing basis and there is no deadline.

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
  • Sandy Spring Bank

    Rpj Relationship Manager

    1 week ago

    Sandy Spring Bank Vienna, United States

    About Us: · Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit fo ...

  • Sandy Spring Bank

    Sba Relationship Manager

    1 week ago

    Sandy Spring Bank Olney, United States

    About Us: · Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit fo ...

  • Improvix Technologies

    Customer Relationship Manager

    2 days ago

    Improvix Technologies Washington, United States

    We are seeking highly motivated, professional and responsible individuals. Improvix Technologies fosters creativity and presents an opportunity for each team member to have a greater impact on the level of success and ingenuity within the products and services we provide. Improvi ...

  • Velocity Solutions

    A Campaign Development Manager CRM is responsible for creating and managing marketing campaigns using customer relationship management strategies

    1 week ago

    Velocity Solutions Fairfax, United States

    Welcome to TEOXANE, a global leader in the field of medical facial aesthetics and expert in dermal fillers and high-quality cosmetics based on scientifically proven hyaluronic acid. We are looking for you as our · Campaign Development Manager CRM (m/f/d) · Our vision is direct an ...

  • SHINE Systems & Technologies

    Customer Relationship Manager

    1 week ago

    SHINE Systems & Technologies Reston, United States

    SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of a financial and acquisition systems operational environment for an Intelligence Community customer. This opportunity is ideal for budget analysts ...

  • SHINE Systems & Technologies

    Customer Relationship Manager

    1 week ago

    SHINE Systems & Technologies Reston, United States

    SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of a financial and acquisition systems operational environment for an Intelligence Community customer. This opportunity is ideal for budget analysts ...

  • GreenSweep LLC

    Landscape Client Relationship Manager

    1 week ago

    GreenSweep LLC Silver Spring, United States

    **Who We Are** · GreenSweep LLC is a landscape contracting firm offering services in design, installation, and maintenance. We provide quality landscape, hardscape, and grounds maintenance services for both commercial and residential properties in the DC/MD/VA area. · **Position ...

  • SAIC

    Cloud Customer Relationship Manager

    2 days ago

    SAIC Herndon, United States

    Description · We are seeking a highly motivated Cloud Customer Relationship Manager to join our multi-million-dollar national intelligence Cloud program. As a contributor to the intelligence community's first multi-cloud initiative, you will be at the epicenter of emergent cloud ...

  • SAIC Career Site

    Cloud Customer Relationship Manager

    1 day ago

    SAIC Career Site HERNDON, United States

    Description · We are seeking a highly motivated Cloud Customer Relationship Manager to join our multi-million-dollar national intelligence Cloud program. As a contributor to the intelligence community's first multi-cloud initiative, you will be at the epicenter of emergent cloud ...

  • M&T Bank

    Business Banking Relationship Manager

    1 day ago

    M&T Bank Reston, United States

    Overview: · Responsible for an assigned portfolio of loan and deposit relationships with small business clients. Solicit new business; manage risk and credit decisions; and service existing clients through the bank's relationship management program. Work with branch partners to e ...

  • Capital Bank

    C&I Relationship Manager

    1 week ago

    Capital Bank Reston, United States

    About Us · Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division ...

  • M&T Bank

    Business Banking Relationship Manager

    6 days ago

    M&T Bank Reston, United States

    Overview: · Responsible for an assigned portfolio of loan and deposit relationships with small business clients. Solicit new business; manage risk and credit decisions; and service existing clients through the bank's relationship management program. Work with branch partners to ...

  • Capital Bank

    C&I Relationship Manager

    2 weeks ago

    Capital Bank Reston, United States

    · About Us · Capital Bank N.A. is the fifth largest bank headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSk ...

  • Cooley

    Client Account Relationship Manager

    1 week ago

    Cooley Reston, United States

    Client Account Relationship Manager Cooley is seeking a Client Account Relationship Manager to join the Accounting and Finance team. · Position summary · : · The Client Account Relationship Manager will manage the lifecycle of all billing, collections and eBilling process for ...

  • ARES Corporation

    IT Customer Relationship Manager and Event Support

    1 week ago

    ARES Corporation Washington, United States

    ARES is seeking an IT Customer Relationship Manager and Event Support Tech to provide IT CRM and Event Support on the for HQ and GSFC OCIO in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency's enterprise-level contr ...

  • TritonPoint Wealth

    Relationship Manager

    1 week ago

    TritonPoint Wealth Chevy Chase, United States

    Overview: · TritonPoint Wealth, renowned for its entrepreneurial and independent spirit, seeks a Relationship Manager who embodies our values of trustworthiness, knowledge, and collaboration. This role is integral to cultivating empowering relationships with clients, ensuring the ...

  • ISI Enterprises

    Event and Partnership Coordinator

    1 week ago

    ISI Enterprises Herndon, United States

    Are you a meticulous planner who is super organized and loves building relationships? IsI is adding an Event & · Partnership Coordinator to the Go To Market team. The coordinator will assist Marketing with the planning and · execution of tradeshows and events along with supportin ...

  • ATCS PLC

    Transportation Design Subject Matter Expert

    5 days ago

    ATCS PLC Herndon, United States

    ATCS is seeking a senior-level **Transportation Design Subject Matter Expert** **(**SME)** with strong project management and client experience as a trusted advisor to facilitate delivery of Transportation Projects. This individual will, ideally, be local to the DC-Baltimore metr ...

  • Navitas

    Business Analyst/scrum Master

    2 days ago

    Navitas Herndon, United States

    **Business Analyst** · **Herndon VA** · **Position Overview** · **Navitas Business Consulting** is seeking a Business Analyst to support a Flagship contract. This role would require the ability to master our development process, culture, and code base, then improve it. This role ...

  • Bohler

    Accounts Receivable Supervisor

    4 days ago

    Bohler Herndon, United States

    Overview: · At Bohler, we empower the ambitious to become the accomplished. This greater purpose connects us with like-minded professionals, fosters meaningful relationships, and generates the alignment necessary to produce an unrivaled consulting and employment experience. · We ...