Customer Relationship Manager - Washington, United States - Improvix Technologies

Improvix Technologies

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are seeking highly motivated, professional and responsible individuals.

Improvix Technologies fosters creativity and presents an opportunity for each team member to have a greater impact on the level of success and ingenuity within the products and services we provide.

Improvix has the utmost respect for their employees, provides opportunities to grow, and aims to support their employees so that they may stay focused and achieve high performance in their jobs.

Location:
Washington, DC

Remote:
ONSITE

Clearance:
Top Secret

Duration:
Full Time, Day Shift

Summary Description

We are looking for a motivated, results driven and customer-focused professional to support a Customer Relationship and Accounts/Access Management team for a government client.

Strong knowledge and experience with Active Directory (AD) and Microsoft Exchange with outstanding troubleshooting skills and attention to detail. Excellent written and spoken communication skills with demonstrated customer service excellence working with VIPs. Understanding of a mission-focused customer and a commitment to supporting the mission.

Support Classified and Unclassified networks
Support VIP customer base including missioncritical teams such as the Operations Center, Crisis Management, and Task Forces

Requirements:

3+ years of demonstrable experience with Active Directory
2+ years Dept of State experience
Network and SMART Account Management (creation/deletion/transfer/update/track)
Knowledge of Access Control Management (shares/files/databases/SharePoint)
Troubleshooting Account, Profiles and AD Objects
Use of PowerShell Scripts
Familiarity with Microsoft Exchange 2016 and O365, Exchange Admin Center (AD objects such as Shared Mailboxes/Distribution Lists/Contacts/Resource Calendars)
Familiarity with ServiceNow or comparable ticketing system

Hours:

Ability to support 24/7 operations as well as oncall rotation during crises.
Available during government closures and weekends for special projects on as needed basis.

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At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions.

To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers' expectations and enhance the Government's technology landscape.

We invite you to join our dynamic organization serving federal and corporate clients.

Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve.

Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.

Improvix Technologies, committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions._