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    Service Coordinator - Denver, United States - Welch Equipment

    Welch Equipment
    Welch Equipment Denver, United States

    1 week ago

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    Description


    Job DescriptionABOUT WELCH EQUIPMENTEstablished in 1985, Welch Equipment Company is a Toyota / Raymond partner and is the premier provider of forklifts and warehouse servicing solutions for the Material Handling industry.

    We sell and create award-winning products and solutions to boost productivity, lower costs, and help customers grow their business and remain efficient in the process.

    Serving customers in Denver, Utah, and New Mexico we work with many partners to provide the best possible service.

    We respect and value our team, and we look to bring the best talent together to make our future even stronger.

    POSITION SUMMARYWorks in conjunction with all other Service Coordinators and the Colorado branch Service Technicians to accurately invoice customers for servicework provided by Welch Equipment Company.

    Collects technicians worked time and enters into ADP or time worked spreadsheet. Answers incoming calls fromCustomers, technicians and other WEC employees. Communicates with customers when necessary on daily customer needs such as service calls, purchase orders and invoice disputes.
    ESSENTIAL DUTIES AND RESPONSIBILITIESInvoice all completed work orders completed by the assigned technicians within 2 days of completion.
    Maintain a Work In Process (WIP) according to company policies and expectations.
    Monitor, collect and input all technicians worked time into ADP or the payroll spreadsheet. Spot-check technicians time cards against GPS for accuracy and to make sure that all technicians are following company policies.
    Answer all overflow of incoming service calls. Collecting needed information on those service calls for proper dispatching.

    Other duties as assigned by the Service Manager and Service Office ManagerQUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Possess a High School diploma or General Education Degree (GED).Microsoft Excel and Word proficientVery organizedAbility to multi-taskWork with minimal supervisionProblem Solving Self-StarterCan do attitudeAttention to detailExcellent communication skillsMust be customer focused both internally and externallyMust be able to communicate effectively with customer representatives and with all levels of WEC managementPossess excellent organizational and time management skillsMust be flexible and able to adapt to varying workloads and environmentsPossess working knowledge of personal computers including DOS and Windows applicationsSCHEDULEWeekdays, Monday through Friday, 8 a.m.

    to 4:30 p.m. Working hours may vary as required.
    BENEFITSMedical, Dental, Vision, STD, LTD, and LifeAccrued Paid Sick Leave and Vacation401(k) matchCompensation: $21 - $26 per hour
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