Service Coordinator - Aurora, United States - Rogers

Rogers

Verified Company

Aurora, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Primary Responsibilities:

Responsible for providing quotes on all Service work orders requiring same (any work taking longer than a week needs to go to the Sr Service Manager for review and approval)
Communicate with Technicians while onsite on any potential issues or problems with the work order
Work with Technicians, Dispatcher, Safety, Fleet, Quote Team, Procurement, Project Assistants, Account Managers, Project Managers to provide support where needed
Process purchase orders
Place calls in the correct status
Receive and review work orders
Dispatch all service work orders and projects
Dispatch all rollout work orders to the scheduled date list in the work order
Communicate with both internal and external customers providing instructions to the technicians, estimated travel time, estimated work time, material and equipment needs, and customer reporting requirements
Provide follow up with technicians to provide timely responses and completion of all work orders and projects
Communicate with technicians while onsite on any potential issues or problems with the work order
Other duties as assigned

Experience, Skill, and Educational Requirements:

Field experience required
Knowledge of customer base and requirements
Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner
Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system)
Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner
Ability to comprehend, summarize, edit and paraphrase data
Ability to browse the internet and also use the internal systems and websites for our customers
Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations
Ability to use office equipment (i.e., fax, phone, scanner, copier, mail)
Proficiency in MS Office Suite
Other duties as assigned

Superintendent