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    Assistant Collection Manager - Oceanside, United States - Frontwave Credit Union

    Frontwave Credit Union
    Frontwave Credit Union Oceanside, United States

    3 weeks ago

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    Description

    Overview:

    The Assistant Collection Manager assists in overseeing and monitoring the progress, quality, and quantity of work within the Collections Department. Responsible to uphold and abide by Frontwave Credit Unions core values and service expectations.

    About Frontwave Credit Union:

    Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

    Whats In It For You:
    Competitive pay, 401k matching, mortgage and auto discounts.
    9-27 days of PTO per year (based on tenure) and 10 paid holidays.
    Affordable medical, dental, vision health plans, and Flexible Spending Account.
    Employee Assistance Program with a variety of services.
    Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
    Culture of excellence and continuous improvement.
    We strive to be the best place youve ever worked

    Responsibilities:

    Essential Duties and Responsibilities:

    Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations and Credit Union policies and procedures.

    ASSISTS IN THE EMPLOYMENT, COACHING, EVALUATION, TRAINING, MOTIVATION AND DISCIPLINE OF ASSIGNED PERSONNEL

    • Manages staff in accordance with credit union policies and applicable laws.
    • Interviews and recommends qualified applicants for employment.
    • Assigns duties and work schedules to ensure efficiency.
    • Reviews, adjusts and approves time sheets for biweekly payroll processing
    • Trains staff in proper department procedures, member service skills, cross training opportunities, and Credit Union policies.
    • Prepares and conducts performance evaluations sessions
    • Generates and monitors the progress of monthly score cards and identifies coaching opportunities
    • Creates department procedures.
    • Creates a work schedule for assigned staff.
    • Monitors, maintains, and documents accurate records for hours worked, overtime hours, and time off.
    • Promotes harmony among staff and provides assistance with problem resolution.

    ENSURES A HIGH LEVEL OF PROMPT, EFFICIENT, QUALITY SERVICE FROM ASSIGNED STAFF

    • Maintains a well-trained staff knowledgeable in collection practices, procedures and policies.
    • Instructs staff in correct telephone etiquette.
    • Provides technical and operational guidance to staff.
    • Monitors the progress and quality of work of the department staff.
    • Ensures delinquency notifications are being sent in an applicable manner.
    • Provides approvals on exceptions within defined guidelines.

    PERFORMS OPERATIONAL DUTIES WITHIN THE DEPARTMENT

    • Coordinates and is responsible for effective delinquency control and maintains an adequate follow-up program.
    • Serves as a working manager and performs all duties and tasks associated with the collection function.
    • Acts as the point of contact for issues directly related to the collection function and assists credit union personnel and members in answering and resolving difficult collection issues and problems.
    • Compile data to prepare monthly loan reports for Management.
    • Audits clerical reports.
    • Contacts members to arrange satisfactory settlement of delinquent accounts and takes appropriate action.
    • Consults with members requesting loan modifications.
    • Monitors bankruptcy filings and discharges.
    • Pulls weekly reports for Management.
    • Sends out daily stats (calls, dollars, delinquency percentage.
    • Completes specific projects assigned by the Collections Manager.
    Qualifications:

    EDUCATION and/or EXPERIENCE

    High School Diploma or general education degree (GED).

    Minimum 3 -5 years experience in a collection environment, with increasing responsibility related to training or overseeing peers in the absence of an authority figure preferred and the understanding of Fair Debt Collection Practices.

    Proficient in MS Office Suite applications.

    Previous supervisory experience in a collections environment.

    Salary Range: $67,917.52-$101,876.28

    Service Excellence Standards:
    Service Excellence Standards:
    We see it. We own it. We get it done.
    We ignite positive experiences.
    We do things right every time.
    We are collaborators united, cohesive and engaged.
    We innovate and evolve.
    We create memorable experiences for life.
    We starts with me.
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