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    Engineer - Patch Management - Las Vegas, United States - The Venetian Resort Las Vegas

    The Venetian Resort Las Vegas
    The Venetian Resort Las Vegas Las Vegas, United States

    2 weeks ago

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    Description

    Position Overview:


    The primary responsibility of the Engineer - IT Patch Management is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment.

    All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.


    Essential Duties & Responsibilities:

    • Administer and specialize in Microsoft System Center Configuration Manager (SCCM) capabilities to ensure large enterprise network patch management, distribution and compliance functions are met.
    • Ensure that device patching is planned, tested thoroughly and deployed with minimum service disruption while meeting Corporate IT and Cyber Security standards.
    • Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing.
    • Monitor workstation patch compliance and manually install patches in order to meet Corporate IT standards.
    • Monitor server patch compliance and manually intervene to install patches during scheduled server maintenance window.
    • Develop advanced scripts using PowerShell, Batch or VBScript for both Windows 7 and Windows 10 to automate software removal or mitigate identified vulnerabilities.
    • Create application packages and deployments in SCCM.
    • Thoroughly test application packages and deployments before making them available.
    • Troubleshoot SCCM deployment issues of application packages and when necessary engage with Desk Side Support team to ensure a complete and accurate delivery.
    • Manage the configuration of complex maintenance windows to ensure minimal downtime to shared services and applications.

    Additional Duties & Responsibilities:

    • Collaborate with Vulnerability Management team to perform scans to accurately report on patch compliance.
    • Generate management reporting on patch compliance and SCCM client health by device type.
    • Develop, test, install, configure and troubleshoot computer hardware and software.
    • Translate business requirements into technical specifications; collaborate with the IT Architecture team to design holistic IT solutions.
    • Apply technical knowledge to solve a variety of technological challenges.
    • Work with inter-disciplinary teams to ensure secure, reliable system implementations and upgrades are performed within defined project parameters.
    • Adhere to SDLC, and project governance internal and regulatory (Sarbanes Oxley & Gaming Control) guidelines, policies, and procedures.
    • Create and maintain applicable system documentation.
    • Cross-train and share both business and technology related knowledge with other IT Engineers.
    • Work cross-functionally with IT peers and business partners.
    • Safety is an essential function of this job.
    • Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job.
    • Performs other related duties as assigned.

    Additional Duties & Responsibilities:
    Company Standards of Conduct


    All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times.

    Team Members are required to observe the Company's standards, work requirements and rules of conduct.


    Additional Duties & Responsibilities:
    Minimum Qualifications


    • 21 years of age.
    • Proof of authorization/eligibility to work in the United States.
    • Bachelor's degree in relevant discipline or equivalent work experience.
    • Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
    • Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Technology Specialist (MCTS) certifications preferred.
    • CompTIA Security+, ISC2 Certified Information Systems Security Professional (CISSP) certifications preferred.
    • 3 years of experience in Information Technology.

    Minimum Qualifications:

    • 3 years of experience in system administration including knowledge of with the Windows registry, interaction of drivers within the OS, group policy processing and unattended (silent) installs of Windows operating systems.
    • 3 years of experience in SCCM to deploy Windows OS patches.
    • Experience with using Flexera Admin Studio, Install Shield or other Enterprise Packaging Software.
    • Strong analytical and problem-solving skills.
    • Working knowledge of key ITIL processes - Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management.
    • Ability to work in both a team environment and independently.
    • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
    • Must be able to work varied shifts, including nights, weekends and holidays.

    Physical Requirements:

    Must be able to:

    • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
    • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
    • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
    • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
    • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
    • Work in a fast-paced and busy environment.
    • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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