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    Desktop Support Technician - Las Vegas, United States - Apex Systems

    Apex Systems
    Apex Systems Las Vegas, United States

    2 weeks ago

    Apex Systems background
    Technology / Internet
    Description

    Essential Duties

    • Responsible for technical support to company executives, VIPs and, visitors of Las Vegas location.
    • Responsible for incidents related to computers, software applications, network connectivity, mobile devices, and other related technology
    • Manage requests, accurately enter information into ticketing system(s), and complete follow-up on incidents and requests
    • Set up hardware and configure software and peripherals
    • Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
    • Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms
    • Independently contribute to team objectives
    • Support other Technology Support Specialists within the office.
    • Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards
    • Provide any necessary suggestions for new products, services, and processes to ensure best in class customer service
    • Contribute to self-service knowledgebase, operational procedures, and documents
    • Execute business communication on system planned maintenance, incident status notifications and other customer communications
    • Perform implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.

    Minimum Qualifications

    • CompTIA A+ certification or ITIL certification preferred
    • 3+ years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management
    • Proven experience professionally engaging with high-level stakeholders across all levels of the organization, including peers and executive leadership
    • Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications
    • Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission
    • Attention to details: excellent organizational and time management skills
    • Sharp analytical and problem-solving skills
    • Willing to work with remote teams in different geographies and time zones as needed.
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