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    IT Support Technician - Las Vegas, United States - Company based in Las Vegas, Nevada

    Company based in Las Vegas, Nevada
    Company based in Las Vegas, Nevada Las Vegas, United States

    3 days ago

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    Description

    Job Description

    Job Description

    IT Support Technician


    The IT Support Technician will travel to company locations to install or repair, mainly CCTV, A/V & Cabling - troubleshooting, installing & repairing but will work on other computer systems as needed. Ability to Operate company vehicles is required. This is a Safety Sensitive position.


    Key Responsibilities

    · Cable Installation: Install, splice & terminate various types of cables – Ensure proper cable management & labeling

    · CCTV Installation: Install, configure & maintain CCTV systems – Troubleshoot & resolve issues with CCTVs

    · A/V Installation: Install & set up Audio/Visual systems – Configure and test A/V components

    · System Testing: Conduct testing & quality assurance on installed cable, CCTV & A/V Systems – Document test results & provide reports

    · Maintenance: Perform routine maintenance on cable, CCTV & A/V systems – Identify & address potential issues

    · Collaboration: Coordinate with other technicians & team members – Communicate effectively with clients

    · Compliance: Ensure installations meet relevant codes & regulations – Stay updated on industry standards & best practices

    · Documentation: Maintain accurate records of installations, configurations & maintenance activities – Provide detailed documentation

    · Customer Service: Interact professionally with clients & Address customer inquiries & Concerns

    · Safety: Adhere to safety protocols & guidelines – Identify & mitigate safety hazards


    Specialized Knowledge & Required Skills

    · Advanced knowledge of O365, including SharePoint, Exchange Online

    · Task-oriented and organized, experience managing a ticket queue and ability to prioritize

    · Able to troubleshoot a large variety of technical issues

    · Experience in remote support & working under pressure

    · Assume additional responsibilities and special projects as assigned

    · Must be able to lift at least 50 lbs.

    · Must be comfortable in confined spaces. Knowledge of industry safety practices

    Preferred Skills

    · Hands on experience with help desk and remote-control software

    · Solid technical background with an ability to give instructions to a non-technical audience

    · Proficient in cable splicing, termination & installation techniques

    · Familiarity with A/V systems & their components

    · Excellent written and verbal communication skills

    · Knowledge of LOC Retail Inventory Management and POS System

    Preferred Certifications

    · Certification in Cable Installation or related field preferred

    · CCTV Installation Certification

    · A/V Installation Certification

    Company DescriptionCompany is owned, based, and operated in/from Las Vegas
    In Operation: 40 years
    Company size: employees
    Relaxed & Casual atmosphere
    Exceptional Benefits - medical, dental, vision, prescription, life, 401(k) with company match depending on Eligibility Date
    Great Co-workers and working environment

    Company Description

    Company is owned, based, and operated in/from Las Vegas\r
    In Operation: 40 years\r
    Company size: employees\r
    Relaxed & Casual atmosphere\r
    Exceptional Benefits - medical, dental, vision, prescription, life, 401(k) with company match depending on Eligibility Date\r
    Great Co-workers and working environment
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