Jessica Malone

Passionate representative with over a decade experience in customer service, the finance industry and sales. Enthusiastic about efficient processes and paying close attention to detail to complete time sensitive tasks and minimize wait times for internal and external customers. Excited about collaborating to overall provide world class customer care that will leave a lasting positive impression.

Brand Ambassador, Las Vegas, NV November 2018-Current
Self Employed
• Contract with companies to represent at conventions, trade shows, and events. 
• Effectively communicate client’s desired messaging.
• Advertise brand product to target market.
• Support clients in managing event booths.
• Accurately input invoice information to ensure on time payment.

Michael Kors, Las Vegas, NV 

May 2018-February 2022
Sales Supervisor
• Researched and analyze transactions to resolve accounting and finance issues.
• Prepared and maintain accurate financial records directly related to daily company funds. 

• Collected and prepare appropriate data for customer capture.
• Processed transactions to account for the sale of inventory and intake of funds.

• Prepared daily financial reports from digital data files.
• Processed daily digital KPI reports for account maintenance and employee accountability.

WestStar Credit Union, Las Vegas, NV February 2017-March 2020
Financial Services Representative
• Oversaw and administered the preparation of financial reports required by law and as requested by management.
• Continued education in industry regulations including AML, SARs, CTRs, etc.
• Prepared financial reports and analysis for upper management and other departments.
• Reviewed financial documents for completeness and accuracy in preparation for financing. 

• Handled both member and financial institution’s sensitive and confidential information.
• Gathered necessary financial and collateral information for underwriting review.

Malone Construction, Palmer, AK 

August 2013-January 2017 

Seasonal Laborer
• Prepped job site to ensure a safe working environment per industry standards.
• Ensured the safe transport of company assets.
• Maintained job site records for proper billing.

ENSTAR Natural Gas Company Anchorage, AK 

March 2012-July 2013 

Customer Service Representative
• Interacted with residential and business customers to establish, cancel, and relocate natural gas services.
• Served as liaison between customers and service technician.
• Assisted in the implementation of a new operating system for customer service department. 

• Scheduled payment plans within the guidelines of credit and collections.
 

Nevada State College, Henderson, NV 

August 2013-May 2017 

Bachelor of Science in Business Administration