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    information technologies support technician - Las Vegas, United States - Skin and Cancer Institute

    Skin and Cancer Institute
    Skin and Cancer Institute Las Vegas, United States

    3 weeks ago

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    Description

    Job Description

    Job Description
    • Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
    • Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
    • Maintains file and other data integrity for traditional and cloud-based systems
    • Strong understanding of MS Office 365 applications
    • Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
    • Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
    • Participate in deploying and maintaining computer & device management/software push solutions
    • Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
    • Technical Support: Provide prompt and efficient technical assistance to end-users via various communication channels (phone, email, chat) regarding hardware, software, and network-related problems, as well as mobile technology devices.
    • Troubleshooting: Identify and diagnose technical issues, determining the root cause of problems and implementing appropriate solutions. This may involve remote troubleshooting or on-site visits.
    • Help Desk Management: Track support tickets and ensure accurate and detailed documentation of issues and resolutions by IT Consultants.
    • System Maintenance: Working with IT Consultants, perform routine maintenance tasks, such as software updates, system backups, and security patches to ensure optimal performance and security of computer systems.
    • User Training and Guidance: Conduct training sessions and provide user guidance on basic computer operations, software applications, and IT security best practices to enhance end-user knowledge and productivity.
    • Hardware and Software Deployment: Assist with the installation, configuration, and deployment of computer hardware, software, and peripherals for new employees or system upgrades.
    • Network Support: Support network connectivity issues, including troubleshooting network equipment (routers, switches) and assisting with network configuration and administration.
    • Documentation and Knowledge Base: Create and maintain technical documentation, FAQs, and knowledge base articles to facilitate self-service troubleshooting for end-users and enhance the efficiency of the support process.
    • IT Asset Management: Track and manage IT assets, including inventory management, software licensing, and equipment maintenance.
    • Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
    • Perform procedures to support Compliance requirements (SOX, ISO, and other)
    • Create documentation of internal procedures and Client-facing Help Guides
    • Participate in process definition to support changes in maturity as Skin and Cancer grows
    • Provide support for office-based and remote personnel
    • Travel 50% In NV & AZ

    Requirements:

    • 5+ years of related IT work experience
    • Computer support related certifications or technical degree
    • Experience with support, set-up, and administration of typical end-user hardware, software, and services
    • Experience with desktop imaging or device management solutions
    • Strong interpersonal skills and ability to work in a fast-paced environment
    • Strong attention to detail
    • Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

    Job Type: Full-time

    Pay: $ $28.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • Las Vegas, NV: Relocate before starting work (Required
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