- Working in the field, under the supervision of the Field Service Manager, this position is responsible for the installation, maintenance, servicing, and testing of high-quality medical device systems and system components.
- Up to 80% domestic travel is required for this role.
- Primary responsibility is to perform proper system installation, conduct system hardware and/or software upgrades, handle service repair calls and complete regularly scheduled preventive maintenance service on medical systems.
- Provide complete and accurate service records for submittal to Quality Management System.
- Efficiently manage work-related travel and relevant communication based on a weekly schedule set forth by the Field Service Manager.
- Provide accurate and regular business expense reports, adhering to Company policy
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Performs other related duties and responsibilities, on occasion, as assigned.
- Associate or technical degree required (or relevant experience)
- A bachelor's degree in Biomedical Engineering is preferred.
- Exceptional troubleshooting ability
- Physical ability to lift 50 pounds
- Mechanical assembly, able to work with tools
- Previous experience in a medical device company preferred
- Strong organizational and follow-up skills
- Ability to interface with multiple groups in the organization to resolve service issues.
- Overall positive and optimistic attitude.
- Technical writing skills are a plus
- Works well independently
- Experience working in a broader enterprise/cross-division business unit model is preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
- Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
- Multitasks prioritizes and meets deadlines in a timely manner.
- Ability to maintain regular and predictable attendance.
- Occasional overtime is a requirement for this position.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
- Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
- If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees who have written positive reviews on Glassdoor and Indeed.
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Description
Field Service EngineerJob Summary:
