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Gurnee

    Customer Service Engineer - Gurnee, United States - Domino Group

    Domino Group
    Domino Group Gurnee, United States

    4 weeks ago

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    Description
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    Job Title:
    Customer Service Engineer


    Compensation:
    $60,000 - $70,000

    (based on qualifications)

    Position Summary
    This position is responsible for


    providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the domino support team.

    Location
    Field Based

    Main Responsibilities/Essential Functions

    Travel to locations including customers, vendors, and Domino offices
    Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States of America
    Provide onsite technical training on operation, repair and maintenance of Domino products
    Diagnose troubleshoot and repair system problems at customer sites
    Carryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
    Provide telephone technical support including rotational after-hours, weekends and holidays on call
    Provide customer management through commercial awareness, focusing on retention and growth
    Displays total account management by focusing on what needs to be done and taking the appropriate action
    Initiate proactive action on behalf of the customer
    Provide closed loop feedback on all escalated customer actions
    Develop customer relationships that breed loyalty
    Actively promote the features and benefits of Domino product and aftermarket range
    Actively engage other areas of the business when opportunities exist
    Understand the customers' needs and aligning DAI resources to deliver value
    Contribute positively and proactively to the Domino support team
    Work well with sales and the internal organization
    Contribute positively to the development of the DAI organization
    Represent Domino in a professional manner at all times
    Fully participate in company meetings including department specific meetings
    Provide effective communication to functional relationship groups.
    Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities
    Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.
    Manage Domino parts inventory for accuracy and install base profile.

    Supervisory Responsibilities
    None

    What You Need

    Education & Experience

    Associates degree in electronics or equivalent military experience required
    At least 2 years of related field service experience preferred
    Valid Driver's License required

    Skills & Knowledge

    Excellent Communication Skills
    Able to work with different levels of employees/customers
    Good time management
    Strong analytical and problem-solving skills
    Ability to prioritize tasks and to delegate them when appropriate
    Self-motivated/organized, and operates without the need for direct supervision/guidance

    Physical Demands

    Light work.


    Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects.

    Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.

    Health & Safety Concerns

    General Office Environment

    Company Benefits

    3 medical plans, Traditional PPO, Value PPO and High Deductible Health Plan with a Health Savings Account
    Flexible Spending Accounts
    Dental and Vision Plans
    Company paid Life and AD&D Insurance, short-term and long-term disability insurance.
    Voluntary life and AD&D insurance for employees and eligible dependents
    401(k) Retirement Plan with generous employer match
    Voluntary benefits such as pet insurance, legal assistance and Aflac
    Vacation, Sick Days, Floating Holidays and Company Holidays
    Annual Bonus
    Summer Friday Program that runs from May to October*Company closure between Christmas and New Years*Hybrid or fully remote work schedules

    *Please note, due to business needs these programs may not be available for all positions

    U.S. Equal Employment Opportunity

    Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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