- Proactively monitor client networks with a focus on resolving issues before they affect client operations
- Provide Tier 23 company and enduser IT support escalated by tier 1 Analysts
- Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
- Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
- Work with Impact field engineering resources and vendors to deliver effective escalated support and management services
- Ontime documentation of issues within Impact's proprietary ticketing system
- Run historical reports to identify reoccurring service disruptions
- Document problem resolution and processes
- Assist with onboarding of new clients and users
- Run diagnostic applications to resolve problems
- Participate in ongoing training and attainment of manufacturer certifications
- Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service
- Windows Server Administration
- Active Directory management and maintenance
- DNS, DHCP, VPN and foundational networking and connectivity concepts
- Ability to manage user accounts, licenses, and permissions through O365 admin portal
- Fundamental troubleshooting of Office 365 applications and services
- Strong IT diagnostic abilities
- Strong written and verbal communication skills
- Working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.
- Remote Desktop Services and RMM familiarity
- VMWare, Hyper-V and other virtualization technologies
- Azure and other cloud solutions
- Microsoft Exchange, SQL, and SharePoint management
- Storage solutions: SAN, NAS, and Shared Storage
- Experience as part of a Microsoft Partner organization
- Experience working for a managed services organization
- Microsoft Fundamental and Associate certifications
- CompTIA A+, Network+, Server+, Security+, etc. certifications
- Cisco certifications
- Service Desk Analyst: $50,000 annually
- Service Desk Advanced Analyst: $52,500 annually
- Service Desk Senior Analyst: $55,500 annually
- Service Desk Core Engineer: $59,500 annually
- Service Desk Advanced Core Engineer: $64,500 annually
- Service Desk Senior Core Engineer: $70,500 annually
- Service Desk Solutions Engineers at Impact are only promoted from within the Managed IT or Service Desk teams and are in place to keep the Service Desk specialization knowledgeset high.
- Annual salary range: $50,000$70,500 dependent on experience
- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- Ongoing training & development opportunities
-
Service Desk Engineer
3 weeks ago
Impact Networking Lake Forest, United StatesImpact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace · Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will act as T ...
-
Service Desk Engineer IT Helpdesk
2 weeks ago
Middleground Westchester, United StatesJob Description · Job DescriptionMiddleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers. · The ideal candidate will have a strong techni ...
-
Trade Desk Operations Engineer
2 weeks ago
Technical Options, Inc Chicago, United StatesWe are seeking a motivated team player with technical aptitude and market · awareness to support the operation of our automated trading system in Chicago. The qualified candidate will be supporting U.S. trading hours. · Responsibilities: · Monitor system status and operational in ...
-
IT Senior Help Desk Engineer
2 weeks ago
Middleground Westchester, United StatesJob Description · Job DescriptionHello Middleground Technologies located in Westchester, is looking to add a Senior IT Support Technician to it's team. This job role is focused on customer service, technical support tickets and projects, and being part of an amazing team Lots of ...
-
it service desk engineer
2 weeks ago
Smalley Lake Zurich, United StatesJob Details · Job Location · Smalley LZ - Lake Zurich, IL · Job Category · Information Technology · Description · About us · Smalley Steel Ring Company stands at the forefront of the industrial retaining ring and wave/compression spring manufacturing industry. Our success is ...
-
Service Desk Engineer
3 weeks ago
Orsinihc Chicago, United StatesAbout Orsini Specialty Pharmacy · Providing patients with comprehensive and compassionate care since 1987, Orsini Specialty Pharmacy is a leader in rare diseases and gene therapies. Orsini partners with biopharma innovators, healthcare providers, and payors to support patients a ...
-
Production Reliability Engineer, Trade Desk
1 week ago
Jump Trading Chicago, United StatesJump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant inn ...
-
Production Reliability Engineer, Trade Desk
5 hours ago
Jump Trading Chicago, United StatesJump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant inn ...
-
Service Desk Engineer IT Helpdesk
3 weeks ago
Middleground Westchester, United StatesJob Description · Job Description · Middleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers. · The ideal candidate will have a strong t ...
-
Trade Desk Operations Engineer
3 weeks ago
Selby Jennings Chicago, United States Full timeTrade Operations Engineer (Night Shift) Needed in Chicago · Introduction: · Our client, a renowned financial firm based in the bustling city of Chicago is currently seeking an experienced and knowledgeable trade operations engineer to join their dynamic technology team. The idea ...
-
FPGA Engineer, Trading Desk
1 week ago
DRW Chicago, United StatesDRW · is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our ow ...
-
Northwestern Memorial Healthcare Lake Forest, United StatesJob Description · Job DescriptionCompany Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our ...
-
Northwestern Memorial Healthcare Lake Forest, United StatesJob Description · Job DescriptionCompany Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our ...
-
FPGA Engineer, Trading Desk
2 weeks ago
DRW Chicago, United States Full timeDRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own c ...
-
Software Engineer – Cumberland/FICCO Desk Tools
3 weeks ago
DRW Chicago, United States Full timeDRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own c ...
-
IT Intern
1 week ago
HydraForce Lincolnshire, United States SeasonalJob Introduction · Gains hands-on experience in diverse IT functions, including dashboard creation, inventory management, help desk support, and data analytics.The goal of HydraForce's internship program is to develop future resources for our organization while providing support ...
-
Regional Leadless Clinical Specialist, Chicago
2 weeks ago
Abbott Abbott Park, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Escalation Engineer
3 weeks ago
Impact Networking Lake Forest, United StatesImpact is hiring a Escalation Engineer for our Nationally ranked Best and Brightest Workplace · The Escalation Engineer will be utilized in many different capacities to ensure client success regarding the entire scope of our Managed IT services. Escalation Engineers will be the p ...
-
IT Azure Cloud Architect
2 weeks ago
Pactiv Evergreen Careers Lake Forest, United States Full timeOverview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of ...
-
IT Azure Cloud Architect
3 weeks ago
Pactiv Evergreen Lake Forest, United StatesOverview · Pactiv Evergreen Inc. (NASDAQ: PTVE)is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of ...
Service Desk Engineer - Lake Forest, United States - Impact Networking
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest WorkplaceService Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks.
Service Desk Engineers will act as Tier 2 and 3 escalation resources for operational IT issues that can be diagnosed and troubleshot, remotely.
Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to field teams, when necessary. We strive to keep Impact clients' networks secure and running optimally.The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.
Impact's Unified Support Service Desk provides 24/7/365 client support.
Impact Timeline Video
Responsibilities
Technical
What We Are Looking For
Required Skills and Experience
Career Paths
Where you start is dependent on your technical skillset and verified throughout the interview process.
Each Service Desk employee is placed on a certification-based promotion plan to grow within the team with no tenure requirements in place.
The USO Service Desk is comprised of three tiers, each requiring various levels of IT support expertise and/or IT certifications.
Analyst
Benefits