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    Service Desk Engineer IT Helpdesk - Westchester, United States - Middleground

    Middleground
    Middleground Westchester, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    Middleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers.

    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.

    He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.


    Responsibilities:
    Act as product expert –

    Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
    Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.


    Requirements:
    Bachelor's degree in Computer Science (or the equivalent) is required
    Four years of related technical support experience with end user PC support, servers, and networking.
    Technically savvy with strong project management skills
    Experience troubleshooting issues and achieving solutions
    The ability to explain to a non-technical person in a way they will understand


    Middleground Technologies is an IT Managed Services organization dedicated to helping our clients with all of their technologies needs such as tech support, projects, cybersecurity, voip, and more.

    Our employees enjoy a work culture that promotes empowerment and work life balance, and of course room to grow

    Benefits include 401K, Health, Vision, Dental, Paid Time Off, Company Outings, Training and professional development.

    Employees can also take advantage of offerings like casual dress code, free parking, corporate discounts and more
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