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Front Desk Agent
1 week ago
Sunset Tower Hotel West Hollywood, United States**Position Purpose** · Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift du ...
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Front Desk Agent
1 week ago
Hotel Ziggy West Hollywood, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
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Front Desk Agent
1 week ago
Springboard Hospitality West Hollywood, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
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Front Desk Agent
1 week ago
Sunset Marquis West Hollywood, United States**_At the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull moment_** · **Job Summary** · The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, ...
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Front Desk Agent
5 days ago
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Front Desk Agent
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Mosaic Hotel & Maison 140 Beverly Hills Beverly Hills, United States Part timeCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
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Service Desk Agent
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Global HIT Los Angeles, United States**Our esteemed academic medical client ** is looking for **Service Desk Agents **for a 6+ month Contract. · **Location**: 1500 San Pablo Street. Los Angeles, CA **Remote OK - must reside within miles of USC** · ** Fully Covid Vaccinated + Booster ** · **MUST BE AVAILABLE TO WORK ...
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Front Desk Agent-
1 week ago
Westin Bonaventure Los Angeles, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
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Home2 Suites Woodland Hills Los Angeles, United States Part time: · Our team is looking to add an upbeat **Front Desk Agent **to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communic ...
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Front Desk Agent
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Elan Hotel Los Angeles Los Angeles, United StatesWe are looking for **Front Desk Agent** to join our Front Desk team at **Elan Hotel Los Angeles.**: · - _________________________________ · **KEY JOB RESPONSIBILITIES**: · - Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner. · - Handl ...
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Front Desk Agent
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AccorHotel Los Angeles, United States**Company Description** · At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining uniqu ...
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Front Desk Agent
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Hotel June LA Los Angeles, United States**Hotel June** · Hotel June is a nod to the free-thinking spirit and soul of California and a distinctive addition to the landscape of boutique hotels in LA. Wrapped in a timeless mid-century modern building in West LA, Hotel June is imbued with inviting design, vibrant food, and ...
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Service Desk Agent
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Front Desk Agent
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Oh So Original, Inc. Burbank, United StatesCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. · **Duties and Responsibilities**: · - Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policie ...
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Front Desk Agent/receptionist
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Lawrence R. Miller, M.D. Beverly Hills, United States'''Overview: · We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. If you have st ...
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Lead Front Desk Agent
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Ac Hotel Beverly Hills Los Angeles, United States**POSITION PURPOSE** · The Lead Front Desk Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment. · **ESSENTIAL RESPONSIBIL ...
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Agent-front Desk
1 week ago
Marriott International, Inc Marina del Rey, United States**Información Adicional** Pay: $27.65/hour · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States VER EN MAPA · **Horario** Full-Time · **¿U ...
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Front Desk Agent
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The Anaheim Hotel Anaheim, United StatesGeneral Description: · - Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish. · - To have adequate communication with all departments via phone and or radio, to ensure guests are assisted and satisfied with all ...
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Front Desk Agent
1 week ago
Residence Inn at Anaheim Resort CC Anaheim, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent/receptionist
1 week ago
Airport View Dental Group Los Angeles, United StatesOverview: · We are seeking a highly organized and detail-oriented Front office to join our team. As the Front office, you will be responsible for checking patients in and out. Ensuring smooth workflow and efficient processes. This is a key role that requires excellent organizatio ...
Night Desk Clerk Hybrid Front Desk Agent - West Hollywood, United States - Petit Ermitage
Description
Job Description
Job DescriptionESSENTIAL FUNCTIONS:
Petit Ermitage seeks an individual that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the Guest Service Agent position.
JOB DUTIES:
Greet guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity.
Conduct the Night Audit – Review Daily Transactions, run the End of Day, prepare necessary reports for the upcoming day.
Provide a positive first impression for each and every guest or visitor to the Hotel.
Obtain or confirm room requirements; verifying pre-registration; assign rooms; obtain information and signatures; issuing room keys; entering room and guest account data.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Up-sell rooms where possible to maximize hotel revenue.
Show room locations, point out hotel amenities, answer inquiries regarding hotel and other services guests may require, such as, Internet access, fitness center, entertainment, shopping, and transportation to and from the hotel.
Stay current with hotel and restaurant promotions, menus, and events.
Engage in small talk, question about stay, and checking for satisfaction.
Enter reservations into systems, checking availability, and confirming requirements in accordance with hotel's yield management practices.
Follow all safety, security, loss prevention, and emergency procedures in hotel.
Participate in safety drills and assignments. Promote safety and security programs to guests; explaining safe practices in Hotel.
Welcome all guests' requests; practice effective service recovery techniques to guests' satisfaction; helping others accomplish service goals and objectives; giving personal attention; taking personal responsibility; performing all duties as expected for the position and additional duties as assigned.
Communicating any guest requests or issues to Supervisor, Manager or other departments that require further care to guests' complete satisfaction. Maintain a clean, organized, and well-stocked work area.
JOB REQUIREMENTS:
Education and/or Experience
• High School diploma or equivalent, some college preferred. At least two years of front desk/guest service experience in a hotel or airline preferred.
Language Skills
• Ability to read, write and verbally communicates effectively and professionally with other departments, guests, and vendors in English.
• Knowledge of other languages is a plus.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Physical Ability
• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
• The employee must regularly lift and/or move up to 10-25 pounds.
• Standing or walking during entire 8-hour or longer shifts.
Other
• Must be able to work weekends/holidays, when needed.
• Ability to communicate efficiently and effectively.
• Ability to prioritize and problem solve effectively.
• Ability to think and perform both independently and as a team.
• Ability to develop positive working relationships with both guests and staff.
• Ability to negotiate, delegate and work under pressure.
• Comfortable working with computers.
• Organized and detail-oriented.
• Strong presentation skills.
This job description includes the essential functions, primary duties and minimum standard of work expected from an employee in this position. In addition, employee is expected to follow employer's standards, policies, and procedures issued in other media, i.e. handbook, online, video and memos. Employees are expected to perform all other reasonable duties as assigned by Managers to meet guests' needs.
