Service Desk Agent - Los Angeles, United States - Global HIT

Global HIT

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our esteemed academic medical client is looking for
Service Desk Agents for a 6+ month Contract.

Location: 1500 San Pablo Street. Los Angeles, CA
Remote OK - must reside within miles of USC

Fully Covid Vaccinated + Booster

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Summary:

Minimum Education:

High School Diploma
Associate's Degree in a related field is preferred.

Minimum Experience:

-
Must be available to work any shift:

Minimum of 3 years of IT and 2 years' experience in Service Desk Support
Experience working in a call center handling tickets daily (30+)
Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
Must be able to work both independently and cooperatively in a team setting as needed and followup towards the successful completion of assigned tasks.

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Job Types:
Full-time, Contract

Pay:
$ $29.00 per hour

Expected hours: 40 per week

Benefits: