Service Desk Agent - Los Angeles, United States - Global HIT

Global HIT
Global HIT
Verified Company
Los Angeles, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Our esteemed academic medical client is looking for
Service Desk Agents for a 6+ month Contract.

Location: 1500 San Pablo Street. Los Angeles, CA
Remote OK - must reside within miles of USC

Fully Covid Vaccinated + Booster

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Summary:


Minimum Education:


  • High School Diploma
  • Associate's Degree in a related field is preferred.

Minimum Experience:

-
Must be available to work any shift:

  • Minimum of 3 years of IT and 2 years' experience in Service Desk Support
  • Experience working in a call center handling tickets daily (30+)
  • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
  • Must be able to work both independently and cooperatively in a team setting as needed and followup towards the successful completion of assigned tasks.
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.


Job Types:
Full-time, Contract


Pay:
$ $29.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • On call

Education:


  • High school or equivalent (required)

Experience:

Healthcare Service Desk: 3 years (required)


Work Location:
In person
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