Front Desk Agent - West Hollywood, United States - Sunset Marquis
Description
_At the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull moment_
Job Summary
The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, and checking hotel guests in and out of rooms.
Essential Duties and Responsibilities include:
- Maintain confidentiality of guest and hotel information.
- Interact with guests, ensuring prompt, accurate, and courteous service.
- Perform all functions of the Front Desk including checkins, checkouts, telephone procedures, wakeup calls, etc.
- Adhere to proper cash handling and credit procedures. Settle guest accounts according to Accounting standards.
- Must be able to crosstrain in other Front Office related areas.
Competencies include:
- Displays high level of professional integrity and ethical conduct.
- Maintain calmness and composure under high levels of pressure.
- Adapt to frequent change, fast paced environment, delays, or unexpected events.
- Pays close attention to details.
- Ability to multitask and uses time efficiently and effectively.
- Demonstrates strong organizational and communication skills.
Essential Skills, Experience, and Education include:
- High school diploma or GED; or 1-2 years of experience; or equivalent combination of education and experience.
- Luxury hotel and/or luxury residence experience preferred.
- High volume/ fastpaced environment experience preferred.
- Proficient in English
- Opera PMS experience is a plus.
Physical Requirements include:
- Long periods of stationary standing.
- The employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds
Salary Range:
$22.00/hr - $24.00/hr
**_ We are an equal opportunity employer valuing diversity and inclusion. All employment is decided on the basis of qualifications, merit and business need. Please click the following to see our complete equal employment opportunity policy._
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