Service Desk Agent - Los Angeles, United States - Global IT

Global IT
Global IT
Verified Company
Los Angeles, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

MUST HAVE SERVICE DESK EXPERIENCE IN HEALTHCARE INDUSTRY

Minimum Experience:

-
Must be available to work any shift:

  • Minimum of 3 years of IT and 2 years' experience in Service Desk Support
  • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
  • Must be able to work both independently and cooperatively in a team setting as needed and followup towards the successful completion of assigned tasks.
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.


Job Types:
Full-time, Contract


Pay:
$28.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift

Education:


  • Associate (required)

Experience:

Service Desk: 3 years (required)

Work Location:
Hybrid remote in Los Angeles, CA 90033
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