IT Service Desk Supervisor - Henrico, United States - Global IT

Global IT

Verified Company

Henrico, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Minimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.

Demonstrated progressive experience in the supervision of a technical support team.
Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
Solid relationship management and performance management skills.
Ability to motivate and direct staff members and subordinates.
Ability to present ideas in user-friendly language to non-technical staff and end users.
Keen attention to detail.
Proven analytical and problem solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Exceptional written and oral communication skills.

Education/training REQUIRED:

Associate's Degree in Computer Information Systems, or related field from an accredited program or equivalent combination of related education and experience.

Education/training PREFERRED:

Bachelor's Degree in Computer Information Systems, or related field from an accredited program or equivalent combination of related education and experience.

Independent action(s) required:
Development of relationships with key stakeholders and end users.
Negotiation, management and monitoring of Service Level Agreements.
Production of enterprise metrics related to service delivery, support, and customer satisfaction
Manages projects, assesses workload and assigns appropriate resources.

Physical Requirements (includes use of assistance devices as appropriate):

Activities:
Prolonged standing

Mental/Sensory:
Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional:
Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

Minimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.
Demonstrated progressive experience in the supervision of a technical support team.
Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
Solid relationship management and performance management skills.
Ability to motivate and direct staff members and subordinates.

Interview Schedule:
rounds