Front Desk Agent - Anaheim, United States - The Anaheim Hotel

The Anaheim Hotel

Verified Company

Anaheim, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Description:

Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish.
To have adequate communication with all departments via phone and or radio, to ensure guests are assisted and satisfied with all their needs.
Assist the staff with back office administrations, this includes: sales, marketing, reservations, & revenue with tasks.

To oversee the day to Day operations of the Hotel Front Desk & Office, and when the Manager is vacated the premises to manage the entire property Bell Department, Concierge and Reservation.

Work Requirements:

Responsible for training Front Desk Agents in all aspects of the Front Desk responsibilities, Opera/Visual Matrix, and company standard operating procedures.
Maintain a great attitude at all times
Actively practice's and utilizes H.E.A.R.T steps during guest interactions.
Willing to work on weekends and possibly increase the hours during summer season.
Great communication skills, is a team player and have the ability to multitask.
Must have professional demeanor and appearance.
Help to generate ancillary revenues though posting of parking, cribs, roll away beds, & upgrades
Maintains hotels policy's in a friendly and efficient manner.
Ensure the smooth and efficient operation of the hotel during the shift
Sign Keys Out and manage a Cash Drawer
Ensure lobby music is set to appropriate level
Stock the Front Desk with necessary supplies
Audit Disneyland tickets and City Passes daily
Audit guest mail boxes and contact guests who did not receive breakfast coupons from the day prior
Block rooms for special requests and VIP guests
Audit Disney packets and investigate packets with prior arrival dates
Completion of the high balance report
Bucket Check (Rate, Departure Date, Initials, Signatures, Vouchers, Parking, Credit Card Authorizations)
Update the queue and search for available rooms
Pass on information between shifts
Communicate with oncoming shifts
Read through Group Reservations and prepare all arrivals according to group contract
Ensure all departures have been taken care of and cleared out of the system by 1pm
Ensure all queued reservation have key packets and registration cards.
Ensure the queue is being updated as rooms become available
Thoroughly read the memo binder and the group reservations binder.
Reconfirm preblocked rooms are in accordance to the special request report. Sign the report and place it in the night audit drawer.
Post all Disney tickets, waters, damage to the rooms, and any other amenities.
Ensure that breakfast coupons are delivered to guests.
Count drawer, close out drawer, print end of shift report, verify amounts, and drop cash.
Respond to and resolve any guest issues or emergency situations.
Projects need to be handled in a professional, friendly, and courteous manner to guests at all times.
Report to work on time and in uniform as designated by the company.
Assure training practices are done correctly and are followed per hotel policies.
Enforce hotel policies and regulations
Maintain an organized and neat lobby

Physical Requirements:

Must be able to lift up to 10 pounds occasionally and/or negligible amounts weight frequently or constantly: to lift, carry, push, pull or otherwise move objects.
Flexible and long hours sometimes required.
The job description is not an exclusive or exhaustive list of all job functions that employees in this position may be asked to perform from time to time

Experience Desired But Not Required: