- Ensure that clients are managed in a proactive, professional manner and that their expectations are not only met but exceeded.
- Esta blish a culture of excellence in customer communication and engagement ensuring you and your team are pro-active and responsive.
- Become the voice of the customer within Exela.
- Establish a means of creating and building a path of a measurable continuous improvement process with your customers, listening to their needs and conducting active research in an effort to offer cost savings as well as technological advancements.
- Serve as a primary liaison and contact between Exela and the business unit entities.
- Executive representative for customer meetings and business reviews.
- Develops a good understanding of the client's business and industry sector.
- Builds relationships with clients and manages their perceptions and expectations.
- Owns and resolves client complaints and issues.
- Facilitates timely cost/work approval with client.
- Attends vendor meetings and manages the relationship and expectations.
- Resolves complex vendor issues escalating as appropriate.
- With independence, the Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. The Client Relationship Manager is responsible for the management of the account from implementation to the life of the contract.
- The Client Relationship Manager will embrace the company's vision while promoting the company's core operating values.
- Very strong organizational and communication skills, self-management, tenured customer service in the related field, able to work on additional tasks and/or projects; ability to cross-train.
- Must be extremely proficient with Google Workspace and Microsoft Office tools.
-
Client Relationship Manager
3 weeks ago
HairClub Troy, United States Full timeJob Details · Description · MAJOR RESPONSIBLITIES: · Ultimate Client Experience: Actively manages memberships and ensures that clients receive all services and products to which they are entitled and that renewals are processed accurately and on time through daily review of b ...
-
Client Relationship Manager
3 weeks ago
Exela Technologies Troy, United StatesJob Description · Job DescriptionWhy Exela? · Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you'll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all dri ...
-
Customer Relationship Manager
2 days ago
Wild Bill's Tobacco Troy, United StatesJob Description · Job DescriptionDescription:Wild Bill's Tobacco is not only the largest tobacco retailer in Michigan and the second largest in the United States, offering a comprehensive range of tobacco products and accessories. We pride ourselves on exceptional customer servic ...
-
Relationship Manager
1 day ago
Austin Benefits Group Bloomfield Hills, United StatesAustin Benefits group is a leading employee benefits firm that provides benefit solutions to both private and publicly traded companies. We provide our clients with a highly responsive team to deliver unmatched service, education and smart benefit solutions. · Austin Benefits is ...
-
Relationship Manager
2 weeks ago
Austin Benefits Group Bloomfield Hills, United StatesJob Description · Job DescriptionSalary: · Austin Benefits group is a leading employee benefits firm that provides benefit solutions to both private and publicly traded companies. We provide our clients with a highly responsive team to deliver unmatched service, education and sm ...
-
Relationship Account Manager
1 week ago
Authority Brands Bloomfield Hills, United StatesAuthority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ. · We're looking for a dynamic and motivate ...
-
Relationship Account Manager
2 weeks ago
DRYmedic Bloomfield Hills, MI Bloomfield Hills, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Company parties · Dental insurance · Health insurance · Paid time off · Training & development · Tuition assistance · Vision insurance · Wellness resources · We're looking for a dynamic and motivated Relationshi ...
-
Skyline Enterprises Troy, United StatesAbout the Company · We are a highly modern and successful company in the international sanitation industry. We are the competence center of the international ROCA Group and a leader in plastic applications for high-quality flushing technology. Together with ROCA and LAUFEN, we de ...
-
Commercial Lending Relationship Manager Sr
2 weeks ago
New York Community Bank Sterling Heights, United States Full timeJob Summary · Responsible for new business development, portfolio management, credit quality and overall relationship management of an assigned portfolio of customers. Generate revenue by developing and maintaining commercial account relationships. Position will have annual growt ...
-
Relationship Account Manager
4 weeks ago
DRYmedic Restoration Services Bloomfield Hills, United StatesBenefits: 401(k) 401(k) matching Company parties Dental insurance Health insurance Paid time off Training & development Tuition assistance Vision insurance Wellness resources We're looking for a dynamic and motivated Relationship Account Manager to join our team As the Relationsh ...
-
Relationship Account Manager
1 week ago
DRYmedic Bloomfield Hills, MI Bloomfield Hills, United StatesBenefits:401(k) · 401(k) matching · Company parties · Dental insurance · Health insurance · Paid time off · Training & development · Tuition assistance · Vision insurance · Wellness resources · We're looking for a dynamic and motivated Relationship Account Manager to join our tea ...
-
Relationship Account Manager
3 weeks ago
DRYmedic Restoration Services Bloomfield Hills, United StatesBenefits:401(k) · 401(k) matching · Company parties · Dental insurance · Health insurance · Paid time off · Training & development · Tuition assistance · Vision insurance · Wellness resources · We're looking for a dynamic and motivated Relationship Account Manager to join our tea ...
-
Client Relationship Manager
4 weeks ago
LHH Farmington Hills, United StatesOur client at LHH is seeking a dynamic and organized individual to join our team as a Client Relationship Manager The successful candidate will play a key role in supporting our financial advisor in delivering exceptional service to our clients. This position offers an excellent ...
-
Customer Relationship Manager
8 hours ago
SVS Vision, Inc. Mount Clemens, United StatesJob Description · Job DescriptionCompany OverviewAbout the Fielmann Group: · The Fielmann Group is a highly successful German family business with a market value of 2.5 billion. It holds the distinction of being the third largest optical company worldwide, catering to 28 million ...
-
Business Relationship Manager
1 week ago
Phinia, Inc. Auburn Hills, United StatesAbout usPHINIA: Advancing sustainability today, powering carbon-free tomorrow At PHINIA, we create premium fuel systems, electrical systems, and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, effic ...
-
Client Relationship Manager
4 weeks ago
LHH Farmington Hills, United StatesOur client at LHH is · seeking a dynamic and organized individual to join our team as a Client Relationship Manager The successful candidate will play a key role in supporting our financial advisor in delivering exceptional service to our clients. This position offers an excelle ...
-
Client Relationship Manager
4 weeks ago
LHH Farmington, United StatesOur client at LHH isseeking a dynamic and organized individual to join our team as a Client Relationship Manager The successful candidate will play a key role in supporting our financial advisor in delivering exceptional service to our clients. This position offers an excellent o ...
-
Business Relationship Manager
6 days ago
Phinia, Inc. Auburn Hills, United StatesAbout us · PHINIA: Advancing sustainability today, powering carbon-free tomorrow · At PHINIA, we create premium fuel systems, electrical systems, and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean ...
-
Client Relationship Manager
2 weeks ago
Cognizant Technology Solutions Detroit, United StatesClient Relationship Manager - Automotive · Location: Detroit, MI · About Cognizant · Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps co ...
-
Client Relationship Manager
2 weeks ago
Cognizant Technology Solutions Detroit, United States· Client Relationship Manager - Automotive · Location: Detroit, MI · About Cognizant · Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps ...
Customer Relationship Manager - Troy, United States - Exela Technologies
Description
Job Summary:The Customer Relationship Manager is responsible for client satisfaction and retention, upselling, problem-solving and support of customer print and promotional item management. The primary focus of this role is to drive the strategic direction and develop the people, process, and tools necessary to deliver an exceptional customer experience.
As the Client Relationship Manager, you will be responsible for expanding the client base by way of organic growth and leveraging third-party buying skills. Servicing accounts includes supporting the delivery and coordination of print and related services such as creative, prepress, data management, production, finishing, warehousing, Fulfillment, buying and distribution.
Job Role & Responsibilities:
The salary range for this position starts at $70,000.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."