Jobs
>
New York City

    IT Support Analyst - New York, United States - Encompass Business Technologies

    Encompass Business Technologies
    Encompass Business Technologies New York, United States

    3 weeks ago

    Default job background
    Description
    We're looking for a skilled and energetic IT Support Analyst to join our team.

    As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting.

    Our organization values results and acknowledges as well as rewards exceptional work and performance.


    In the role of IT Support Analyst, you will be a key member of our technical support team, providing critical support to our diverse range of clients.

    This role involves responding to and resolving a variety of IT-related issues, ensuring optimal system performance and customer satisfaction.


    Key Responsibilities:

    Client Support:
    Serve as the first point of contact for client IT issues. Resolve technical problems related to network systems, software, hardware, and other IT equipment.

    Issue Diagnosis and Resolution :
    Quickly and accurately diagnose IT issues. Provide effective solutions, either remotely or on-site, to ensure minimal downtime and disruption.

    Monitoring and Maintenance :
    Proactively monitor client systems using specialized tools to anticipate and prevent potential problems. Perform routine maintenance tasks to ensure system health.


    Documentation:
    Keep detailed records of client issues, solutions, and system changes. Update and maintain service logs and documentation.

    Client Communication :
    Communicate with clients in a clear and supportive manner. Provide updates, guidance, and advice on IT matters.

    Collaboration :
    Work closely with other technical team members and departments to provide comprehensive IT support. Participate in team meetings and share knowledge and insights.

    Training and Development :
    Stay abreast of the latest IT trends and technologies. Participate in professional development opportunities to enhance skills and knowledge.


    Qualifications :
    Degree in Computer Science, Information Technology, or a related field, or equivalent experience.

    Minimum of 2 years of experience in IT support, preferably in an MSP environment.

    Strong understanding of computer systems, mobile devices, and other tech products.

    Familiarity with remote desktop applications and help desk software.

    Excellent problem-solving and communication skills.

    Ability to work under pressure and handle multiple issues simultaneously.

    Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.

    Encompass Solutions :

    Encompass Solutions, renowned for its robust IT services, champions the principle of aligning technology with business goals for consistent, reliable outcomes.

    With a mission to deliver top-tier IT processes and strategies, Encompass is committed to excellence in customer service, enhancing business performance, and managing technology costs effectively.

    Leveraging a history of large infrastructure support, our experienced teams excel in solving complex challenges efficiently, ensuring optimal business-aligned IT solutions.

    #J-18808-Ljbffr
  • Harris Computer Systems

    Support Analyst

    2 weeks ago

    Harris Computer Systems New York, United States

    Support Analyst · Harris School Solutions - Remote · In this role, you will work closely with the Director of Client Services and be supported by a great team in providing exceptional customer service and development support. · This position is budgeted for a starting salary betw ...

  • automotiveMastermind

    IT Support Analyst

    2 weeks ago

    automotiveMastermind New York, United States

    **What you will do**: · With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing challenges effectively. Your attention to detail and commitment t ...

  • S&P Global

    IT Support Analyst

    5 days ago

    S&P Global New York, United States

    **About the Role**: · **Grade Level (for internal use)**: 08 · **What you will do**: · With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing ch ...

  • OptionMetrics

    IT Support Analyst

    1 week ago

    OptionMetrics New York, United States

    **Objectives** · Handle business-critical IT tasks and system improvements · Enable faster and smarter business processes and employee productivity · Research and evaluate emerging technologies, hardware, and software · **Responsibilities** · Install, configure, and support works ...

  • Solarus Technologies

    Onsite IT Support Analyst

    2 weeks ago

    Solarus Technologies New York, United States

    Seeking Onsite IT Support Analyst for MSP · Ready to tackle tech challenges onsite? Join us As an IT Technician, you'll provide direct support to one of great clients, troubleshooting and innovating. If you thrive in fast-paced, client-focused environments, let's elevate IT toget ...

  • Disney

    Premier Support Analyst

    2 weeks ago

    Disney New York, United States

    Premier Support Analyst · **Job ID** · **Location** · New York, New York, United States · **Business** · The Walt Disney Company (Corporate) · **Date posted** · May 10, 2024 · **Job Summary**: · We are storytellers at Disney. We make the impossible happen. The Walt Disney Company ...

  • New York State Office of the Attorney General

    Legal Support Analyst

    2 weeks ago

    New York State Office of the Attorney General New York, United States

    **Division of Criminal Justice** · **Public Integrity Bureau** · **Legal Support Analyst—NYC** · **Reference No. PIB_NYC_LSA_6322 · **Application Deadline is June 7, 2024** · **Entry-Level Opportunity for College Graduates** · The Office of the New York State Attorney General's ( ...

  • The Walt Disney Company (Corporate)

    Premier Support Analyst

    2 weeks ago

    The Walt Disney Company (Corporate) New York, United States

    We are storytellers at Disney. We make the impossible happen. The Walt Disney Company is a leader in entertainment and technology worldwide. Walt had a passion for finding new ways to move audiences everywhere—a passion that still guides us in an enterprise that ranges from theme ...

  • BMO US

    Analyst - Administrative Support

    2 weeks ago

    BMO US New York, United States

    151 W 42nd Street New York New York,10036 · BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets · **An ...

  • Marex

    Application Support Analyst

    2 weeks ago

    Marex New York, United States

    Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...

  • Techspace solutions

    Desktop Support Analyst

    1 week ago

    Techspace solutions New York, United States

    **Job Title : Desktop Support (Level 2)** · **Location : Midtown, NY (Onsite)** · **Duration : 12+ Months** · **Job description**: · - 2+ years of progressive experience in the desktop environment. · - Advanced knowledge and understanding of Windows desktop operating systems and ...

  • QBE

    Underwriting Support Analyst

    1 week ago

    QBE New York, United States

    Primary Details · Time Type: Full time · Worker Type: Employee · The opportunity · This role will partner with specialized areas to drive innovation and efficiency, outline business solutions, identify resources, resolve complex business issues and reconcile accounts or commissio ...

  • QBE

    Underwriting Support Analyst

    1 week ago

    QBE New York, United States

    Primary Details · Time Type: Full time · Worker Type: Employee · Partner with specialized areas to drive innovation and efficiency, outline business solutions, identify resources, resolve complex business issues and reconcile accounts or commission statements to ensure compliance ...

  • UNITY Systems

    Desktop Support Analyst

    1 week ago

    UNITY Systems New York, United States

    _**Hybrid role**_ · **Top Skills: Desktop Imaging, Deployments, End-User Support** · - Address potential systems issues in a proactive manner, resolving problems directly or working closely with support Engineers and other support groups whenever necessary. · - Responds to custom ...

  • Children's Aid

    Business Support Analyst

    2 days ago

    Children's Aid Manhattan, United States

    : · Executive Headquarters (117 West 124th St) · 90,000-104,000 · **Position Summary** · A key member of the Information Technology team reporting to the Director of Business Applications and working closely with) IT colleagues, vendors, and others. Participates in new project ef ...

  • SpiriTrust Lutheran

    Information Technology Support Analyst

    4 days ago

    SpiriTrust Lutheran York, United States

    **SpiriTrust Lutheran is now hiring an Information Technology Support Analyst.** · **Education/Training/Certifications**:Associates or Bachelors IT degree, Microsoft Certified IT Professional, **or five (5) years of equivalent work experience.** A valid driver's license · **Skill ...

  • NYC Careers

    Cybersecurity Analyst/ Desktop Support

    2 days ago

    NYC Careers New York, United States

    **Cybersecurity Analyst/ Desktop Support**: · - Apply**Cybersecurity Analyst/ Desktop Support**: · - Agency: ADMIN TRIALS AND HEARINGS · - Posted on: 05/24/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: Exam may be required · Department · IT · - Sa ...

  • ION

    Desktop Support Analyst

    1 week ago

    ION Jersey City, United States

    **About Us** · DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categorie ...

  • Adaptation

    Night Shift: Mmc Product Support Analyst

    5 days ago

    Adaptation New York, United States

    We are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. · **Location**:This position will be initially remote, but eventually be on-site in Lower Manhattan · ***Job Requirement**: · - Outstanding verbal a ...

  • HSBC

    Gps Innovation Banking Program Support Analyst

    5 days ago

    HSBC New York, United States

    -Job description · The GPS Innovation Banking Program Support Analyst supports the GPS Business by coordinating and delivering project work aligned to HSBC Innovation Banking team key deliverables. The role has a broad remit covering aspects of project management, business analyt ...