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Fort Lauderdale

    Employee Relations Manager - Fort Lauderdale, United States - MedPro Healthcare Staffing

    MedPro Healthcare Staffing
    MedPro Healthcare Staffing Fort Lauderdale, United States

    3 weeks ago

    MedPro Healthcare Staffing background
    Description

    Employee Relations Manager

    About Us

    Welcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We specialize in connecting healthcare facilities with exceptional professionals for temporary positions nationwide, managing recruitment, payroll, and benefits for a seamless customer experience.

    About the Job

    The Employee Relations Manager applies interpersonal and relationship-building skills to drive employee satisfaction and placement effectiveness for a pool of medical professionals on assignment across the U.S.

    What Youll Do

    Gather, document, and share information with other departments to ensure an efficient placement process

    Coach and mentor foreign-educated medical professionals in their transition and assimilation to life in the U.S.

    Identify candidates personal and professional needs; manage expectations and ensure compliance with contract terms

    Collaborate with account management and sales departments to maximize utilization and retention

    Develop transparent and trusting relationships throughout the duration of their employment

    Intervene, deescalate, and resolve employee issues with outstanding customer service

    Ability to communicate the benefits of placement opportunities and manage expectations accordingly

    Required Qualifications

    Bachelors Degree is highly preferred or equivalent experience

    Previous experience in a customer or patient service environment is a plus

    Experience with teaching, mentoring, coaching, and/or training is highly preferred

    Work well in a fast-paced environment

    Excellent written and oral communication skills, with the ability to project enthusiasm and develop a rapport with Healthcare Providers over the phone

    Excellent time management and organization skills

    What Were Looking For

    Hunger to meet and exceed daily, weekly, and monthly metrics

    Flexibility and willingness to put in the time to achieve personal goals

    Independent judgment, problem-solving, timely follow-up, outstanding customer service, and solid sales skills

    Strong work ethic, personal drive, and the ability to overcome obstacles

    Ability to build and develop key relationships across the organization

    Self-motivated, self-managing and well organized

    Experience providing outstanding customer service

    Compensation

    $50,000 Base Salary + 30K Incentive (Total Compensation between $72,500 - $82,500 based on performance)

    Weekly Pay & Monthly Commission Pay-Outs

    Weekly Company-Wide Raffles based on production

    Perks of the Job

    Established opportunities for Career Advancement

    Generous PTO Schedule

    Paid Federal, Floating, and Personal Holidays

    Medical, Vision, and Dental Insurance

    401K + Matching

    FREE Personal trainer-led Boot Camp twice weekly

    Quarterly Wellness Days including healthy meals and chair-massages

    Team Outings including professional sporting events, picnics, and beach days

    4-night company-paid vacation to celebrate the holiday season and recognize the years accomplishments.

    ADDITIONAL PERFORMANCE PERKS like complimentary lunch and cash incentives

    Awards & Recognition

    Sun Sentinel Top Workplace

    SIA, Best Staffing Firms to Work For

    SIA, FASTEST Growing Staffing Firm

    SIA, Largest Staffing Firms in the U.S.

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