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    Client Care Coordinator - Kansas City, United States - Home Instead Senior Care

    Home Instead Senior Care
    Home Instead Senior Care Kansas City, United States

    2 weeks ago

    Default job background
    Description

    Objective:


    Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging adults throughout our community.

    Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.


    The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients.

    They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan.

    They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

    As a Training Coordinator they will be responsible for the execution and organization of all training programs for Care Professionals.

    This position will also require the support of shared services.


    Salary: 45-50K Per Year (Based off experience)

    Primary Responsibilities:


    • Reflect the core values of AV Home Care Services LLC, DBA an independently owned and operated Home Instead Senior Care franchise.
    • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
    • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
    • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
    • Work with other team members to coordinate various aspects of a client's care.
    • Conduct Client/CAREGiver introductions with every new client and with every new CAREGiver
    • Create and maintain client and responsible party records documenting all quality assurance meetings.
    • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
    • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
    • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed.
    • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
    • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    • Create a monthly training calendar.
    • Schedule and conduct Care Pro Orientation
    • Evaluate and update all orientation and training materials as needed.
    • Schedule and conduct Care Pro Training, In-services, and Alzheimer's Training

    Secondary Responsibilities:


    • Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form.
    • Perform all other functions and responsibilities deemed necessary.
    • Conduct introductions, care consultations and quality assurance visits as deemed necessary.
    • Maintain regular attendance to execute job responsibilities.
    • Conduct Family Education sessions as needed.

    Education/Experience Requirements:


    • College degree preferred
    • One year's experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
    • Must possess a valid driver's license.
    • LPN preferred.

    Knowledge, Skills, and Abilities:


    • Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community.
    • Must have the ability to present a professional appearance and demeanor.
    • Must have the ability to operate office equipment.
    • Must have computer skills and be proficient in Excel and Word
    • Must have the ability to work as a part of a team.
    • Must have the availability to work evenings or weekends as required.
    • Must be patient and congenial on the telephone.
    • Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies and procedures.
    • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
    Position Information

    Title:
    Client Care CoordinatorID:542

    Please note that this is the job board for the franchise office located at 9331 W 87th Street. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

    For job related questions please call the franchise office at
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