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    Customer Service Representative - Orange, United States - iStaffing

    iStaffing
    iStaffing Orange, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Case manufacturer in the city of Orange is in need of a customer service representative to work in office Monday-Friday 8:00 AM-4:30 PM. The duties will be as follows

    • Act as the company gatekeeper
    • Greet customers warmly and ascertain problem or reason for calling
    • Manage large amounts of incoming calls and professionally interact with customers on the phone, in person, and via email.
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/team sales targets and call handling quotas
    • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers
    • Open and maintain customer account tickets by recording account information
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
      • We will train on this
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    • Resolve customer complaints via phone, email, mail
    • Use telephones to reach out to customers and verify account information
    • Assist with placement of orders, refunds, or exchanges
    • Advise on company information
    • Take payment information and other pertinent information such as addresses and phone numbers
    • Place or cancel orders
    • Answer questions about warranties or terms of sale
    • Suggest solutions when a product malfunctions
    • Utilize computer technology to handle high call volumes
    • Work with customer service manager to ensure proper customer service is being delivered
    • Close out or open call records
    • Compile reports on overall customer satisfaction
    • Read from scripts
    • Handle changes in policies or renewals

    Customer service representative requirements:

    • Proven customer support experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multitask, prioritize and manage time effectively
    • High school diploma or equivalent; college degree preferred

    Customer service representative skills & proficiencies (highly recommended):

    • Customer Service Skills
    • Product Knowledge
    • Quality Focus
    • Market Knowledge
    • Documentation Skills
    • Listening Skills
    • Phone Skills
    • Resolving Conflict
    • Multitask
    • Patience
    • Negotiation
    • Positive Attitude
    • Attention to Detail
    • People Oriented
    • Analysis
    • Problem Solving
    • Organizational Skills
    • Adaptability
    • Ability to Work Under Pressure
    • Computer Skills
    Company DescriptionMust be able to commute to job site on a daily basis.
    Schedule is Monday to Friday.

    Company Description

    Must be able to commute to job site on a daily basis.\r
    Schedule is Monday to Friday, must be able to work weekends depending on work load
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