Service Desk Representative - Santa Ana, United States - Orange County's Credit Union

Orange County's Credit Union
Orange County's Credit Union
Verified Company
Santa Ana, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Exciting Opportunity at Orange County's Credit Union

CREDIT UNION'S PURPOSE:
Simple Banking. For People, Not Profit.


CREDIT UNION'S CORE VALUES:
Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun


Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Best of the Best Award for highest associate satisfaction in the workplace As a leading financial service provider with over 80 years of experience serving 123,000+ members, Orange County's Credit Union is currently $2+ billion in assets & growing.


Your Benefits Start Day 1- Generous Benefits Including:

  • Anthem Vivity HMO & Delta Care USA Dental
  • Orange County's Credit Union (OCCU) covers 100% of the associates' monthly premium
  • Life insurance at no cost to employee.
  • 401(k) OCCU automatically contributes 3% of the employee's earnings PLUS matches up to 5% of the employee's contribution (dollar for dollar)
  • Vacation hours 13 days per year and rolls over year to year, and increases with tenure
  • Sick hours 7 days per year and rolls over year to year
  • Paid Holidays 12 days per year plus 3 partial days
  • Annual performance merit increases
  • Professional and personal development programs, including educational grants up to $2k per year, and step progression opportunities
  • Annual discretionary bonus
  • Professional, friendly work environment focused on achieving goals, recognizing successes, and excelling at member service.

Position Summary:


The Experience You Will Bring

  • Taking ownership of associate issues reported and seeing problems through to resolution
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by associates
  • Walk the customer through the problemsolving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution
  • Followup and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Follow relevant procedures to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs)

Qualification:


Experience/ Training/ Education:

  • Excellent people and communications skills
  • Windows Client Operating systems
  • Common web services (intranet, O365, etc.)
  • Standard user environment (File shares, Print, MS Office)

Base Pay Range:


The targeted hourly range is $33.00 per hour to $35.00 per hour. Final offer will be determined based on experience, education, training/certifications and specialized skills.
**We perform thorough background checks, credit checks and pre-employment drug screening. EOE
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