- Perform onsite troubleshooting and Resolution activities
- When necessary, provide End User CI Support for all peripherals connected to End User CIs, including:
-
Stellar Innovations Creve Coeur, United StatesApplication Support Engineer (m/w/d) at alltours Headquarters in Düsseldorf Full-time The alltours Group, with its several thousand employees, is one of the largest European tour operators and stands for the principle of high-quality travel at affordable prices - simple and fast. ...
-
Application Support Engineer
2 weeks ago
Chenega MIOS SBU Arnold, United StatesReq ID: 31025 · Summary · Application Support Engineer · Arnold, MO · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, ...
-
Information Technology Support Engineer
3 weeks ago
Merge IT Creve Coeur, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Creve Coeur, MO. Please see below for full details-- · Job Notes: · -6+ month contact / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Creve Coeur, MO. · -S ...
-
Support Engineer
18 hours ago
GFI Digital Inc. Maryland Heights, United StatesJob Description · Job DescriptionThe Support Engineer provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all customer workstation and server hardware, software and network equipment and connectivity. ...
-
IT Support Engineer
2 weeks ago
Propper International Sales St Charles, United StatesIT Support Engineer · Monday - Friday 8a-5p · On Site location: St. Charles, MO · Propper pays competitive wages based upon experience and skill set · WHAT CAN PROPPER OFFER YOU? · We are offering a full time, on-site position with a reasonably flexible schedule, located at our h ...
-
IT Support Engineer
2 weeks ago
Propper International Sales Saint Charles, United StatesJob Description · Job DescriptionIT Support Engineer · Monday - Friday 8a-5p · On Site location: St. Charles, MO · Propper pays competitive wages based upon experience and skill set · WHAT CAN PROPPER OFFER YOU? · We are offering a full time, on-site position with a reasonably fl ...
-
Application Support Engineer
2 weeks ago
Chenega MIOS Arnold, United StatesJoin our Talent Network · Application Support Engineer · Arnold, MO · C-CARS-24-001 · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's co ...
-
IT Support Engineer
2 weeks ago
Merge IT Creve Coeur, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Creve Coeur, MO. Please see below for full details-- · *Job Notes:* · -6+ month contact / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Creve Coeur, MO. · ...
-
Eclipse Enterprises Castlewood, United StatesRef. Number:1077 · Tasks · You are the internal contact person for IT security for devices and systems at Castlewood · Based on project-specific requirements, you create specifications for a secure system and work together with colleagues to implement them into a complete system ...
-
Senior Software Tester
1 week ago
Omega Innovations Castlewood, United StatesWe are currently seeking a talented individual to join our highly motivated team at our Berlin location. As a member of our team, you will be responsible for designing, creating, and executing software tests. You will also automate test cases using existing tools and maintain our ...
-
Information Technology Support Engineer
16 hours ago
GFI Digital St Louis, United StatesThe Support Engineer provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all customer workstation and server hardware, software and network equipment and connectivity. Must be customer service orientat ...
-
Technical Support Engineer
3 weeks ago
Integrated Facility Services St Louis, United StatesIntegrated Facility Services (IFS Inc.) has been in business for over 55 years. We are a commercial/industrial mechanical contractor in the St. Louis area with offices in Columbia, and Rolla, MO as well. IFS is focused on commercial and industrial service work as well as Design/B ...
-
Student employee in Facility Management
1 week ago
Skyline Solutions Manchester, IL, United States FreelanceTE Connectivity's manufacturing/production teams in Manchester, IL transform raw materials into finished goods and ensure the flow of components. They perform exchange and installation tasks according to the production plan, conduct quality checks following existing processes, an ...
-
Customer Support Engineer
1 week ago
Desktop Metal St Louis, United StatesDesktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacturers comprised of hardware, softwar ...
-
Application Support Engineer
3 weeks ago
Fulcrum Digital Inc St Louis, United StatesCompany Description · Job Description · Application Support Engineer (L2 support) · Location: St Louis, MO · Duration: Full Time · Salary Range: $75000 to $85000/Year · The Role · Provide L2 support to production system like application, database, middleware components, infra ...
-
Horizon Technologies Weldon Spring Heights, United StatesSince our founding in 2003, we have steadily and healthily grown - today we have more than 80 colleagues at TWL-KOM. As a modern and dynamic employer based in Ludwigshafen, in the heart of the Rhine-Neckar metropolitan region, we offer you a long-term perspective in the growing I ...
-
Student employee in electrical engineering
3 weeks ago
BlueWave Solutions Fenton, United StatesAs a specialist in energy infrastructure, SPIE SAG GmbH is looking for you to join our CityNetworks & Grids division as a part-time student (20 hours per week) in electrical engineering / energy technology. · We offer: · The opportunity to gain practical experience and insights i ...
-
Project Collaboration for Location Topics
1 week ago
Velocity Ventures Fenton, MI, United States Freelance**Job Description**: · For our client in the aerospace industry, we are looking for motivated candidates for the location in Bremen, Germany, as part of temporary employment, starting immediately for the following position: · Project Assistant for Location Topics (m/f/d) Ref · * ...
-
BlueWave Solutions Fenton, United StatesBachelor's degree in Business Administration (B.A.)Choose between specializations in Business Management or Online Marketing and E-Commerce · Start your studies now as a high school graduateWith us, you can earn your Bachelor's degree in record time, starting from your first day ...
-
Mechatronics Technician
4 weeks ago
Aurora Innovations Fenton, United StatesAbout Us: · Bauerfeind AG is an innovative manufacturer of medical aids, offering a comprehensive supply program in the areas of bandages, orthoses, compression stockings, and orthopedic insoles. With over 2,400 employees worldwide, our company has subsidiaries in more than 20 co ...
Support Engineer - St Louis Park, United States - Keylent Inc
Description
Job Title:
Support Engineer
Location:
ST LOUIS,Minnesota
Duration:12 Months
Skills
Windows Administration
Description
Dispatch acceptance includes:
i.
Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real time dispatch notices from the Service Desk; ii.
Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes; iii.
Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue; iv.
Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end user issue and to arrive at the end user's location with the most appropriate tools and End User CI replacement parts; and v.
Notifying the Service Desk through an established process of the anticipated time of arrival at the end user's location.Bluetooth and other wirelessly connected End User CIs; and LCD and TV displays, including those in public spaces such as hallways and atriums.
? Perform remedial Support activities for End User CIs, when required.Such remedial Support activities include:
i. Return the defective End User CI as to Normal Operations according to OEM standards; ii. Perform remote diagnostics with the end user; iii. Provide all necessary labor to repair or Restore End User CI to Normal Operations; iv.
Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End User CIs; v.
Perform BIOS update, if required and approved by BJC; vi.Conduct asset validation, including end user profile updates, End User CI Asset Tag check, model and serial number check, Location etc.; vii.
Advise the end user, before an End User CI Maintenance request is complete, of the status of work being performed and provide future avoidance or Maintenance tips to prevent additional Problems; viii.
When required, execute disk management routines, including disk defragmentation, disk scans, data compression, and recovery of end user data; ix.
Provide service personnel who are fully trained in direct Support of their product on the End User CIs they Support; x.
Update the CMDB and AMS with the correct End User CI, end user, logistics, and warranty information; xi.Report to BJC all deviations from the Asset Management System and from BJC Policies that are discovered during Incidents vi jointly developed communications process; xii.
Report to BJC any non standard hardware or Software discovered; xiii. Conduct ongoing analysis of End User CI Maintenance and call history to track service trends; xiv. Conduct monthly End User CI performance reviews and trend analysis; xv.Manage and act as single point of contact for Provider Subcontractors, End User CI warranty providers, and other Third Party Providers identified by BJC; xvi.
Provide advanced notification to BJC management of required OEM Device Upgrades or replacements; xvii.Provide adequate stocking of Systems, components, and peripherals at each Location to ensure replacement and repair of down Systems within the timeframes dictated by the Service Levels; xviii.
Obtain end user confirmation that Problem Resolution is complete; xix. Provide end user orientation on prevention of same Problem, when applicable; xx. Validate Asset management fields including end user profile updates, End User CI Asset Tag, make, model"
