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    Head of Customer Success - Austin, United States - Anaconda Inc

    Anaconda Inc
    Anaconda Inc Austin, United States

    1 week ago

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    Description

    Role:
    Head of Customer SuccessReports to: EVP, RevenueDepartment: Customer SuccessLocation: Remote, US

    Job Type:

    Full Time, ExemptBe at the center of AIWith more than 40 million users, Anaconda is the worlds most popular data science platform and the foundation of modern AI development.

    We pioneered the use of Python for data science, champion its vibrant community, and continue to steward open-source projects that make tomorrows innovations possible.

    Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open-source for competitive advantage, groundbreaking research, and a better world.

    Here is why people love most about working here:
    Were not just a company, were part of a movement.

    Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

    SummaryAnaconda is seeking a talented Head of Customer Success to join our rapidly-growing company.

    This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence and machine learning.


    What Youll Do:
    Promote customer adoption and upselling in the realm of customer successEnsure customers fully comprehend and derive value from our product, AnacondaFacilitate expansion of product usage among customersEngage in contract extensions with customersStrive to retain all existing customers, with a goal of achieving a >110% Net Revenue Retention from established accounts

    What You Need:
    A minimum of 5 years of experience in departmental leadershipDemonstrated experience in establishing and guiding teams from inceptionProficiency in providing support for Software-as-a-Service (SaaS) within both Business-to-Business (B2B) and Business-to-Consumer (B2C) environments

    Team attitude:
    I am not done, until WE are doneEmbody our core values:Great PeopleGreat ProductGreat PerformanceCare deeply about fostering an environment where people of all backgrounds and experiences can flourish

    What Will Make You Stand Out:
    Experience with Product Led GrowthExperience working in a fast-paced startup environmentExperience working in an open-source or data science-oriented company

    Why Youll Like Working Here:
    Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growthDynamic company that rewards high performersOn the cutting edge of enterprise application of data science, machine learning and AICollaborative team environment that values multiple perspectives and clear thinkingEmployees-first cultureFlexible working hoursMedical*, Dental*, Vision*, HSA*, Life* and 401K*Paid parental leave both parentsMonthly productivity stipendPre
    • IPO stock optionsOpen vacation policy*Quarterly Snake days (company wide bonus day off)100% remoteFTE employees based on your regionAn Equal Opportunity Employer.
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    Anaconda, Inc. (We, Us) are committed to protecting and respecting your privacy.

    This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

    By clicking Submit Application, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.

    For the purpose of the General Data Protection Regulation (GDPR) ) and the version of the GDPR retained in UK law (the UK GDPR) the Data Controller is Sydney Artt.

    This job post expires 30 days from its original post date#J-18808-Ljbffr
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