Public Sector Customer Success Lead - Austin, United States - Canva

Canva

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description About Us**At Canva, our mission is to democratize design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory - we're out to change the world, one design at a time.

Since launch in August 2013, we have grown exponentially, amassing over 75 million monthly active users across 190 different countries who have created more than 6 Billion designs.

We are one of the world's fastest-growing technology companies and we have only achieved about 1% of what we want to do.

Finance's Mission is to be a world class team recognised and commended by its peers and stakeholders.

The team is well respected and embedded within Canva, often sought for its opinions and inputs into company wide goals.

We are the gatekeepers of the company's Financial growth goals and performance, supporting teams to achieve their goals through scaling and evolving our various operational processes and making sure the company meets its various external compliance requirements.

About the Team

As Canva continues to rapidly grow and expand its product offerings, the Revenue Accounting function plays a critical role in managing and navigating the increasing complexities of accounts receivable, data integrity, internal controls, and accounting system integrations with our revenue platform and contract management system.

The Revenue Operations team aims to deliver a frictionless quote to cash process and exceptional customer service to our internal and external stakeholders.

Job Description Join the team redefining how the world experiences design.**Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte

Thanks for stopping by.

We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.

What you'd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun.

So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

Leading a team of 4-5 Public Sector Customer Success Managers who will be managing a large number of customers that require unique onboarding and training needs specific to their segment; time management and prioritization will be key to effectively managing these books of business
Extending Canva's tradition of high customer satisfaction across teams and continue to prioritize user feedback and excitement as the Canva for large organization business accelerates
Hiring, motivating, developing, and retaining the talent we need to accomplish the above, while focusing daily on coaching best practices to enable internal career mobility where necessary, and possible
Identifying key usage trends that indicate risk and opportunity in customer segments
Brainstorming and developing strategic recommendations for how to improve the overall postsales experience for our Public Sector customers (HigherEd, NFP, Gov't, Healthcare)
Understanding, achieving/exceeding, and forecasting team metrics including Net Dollar Retention (NDR) and Customer Health
Managing daytoday operations, data analysis, goal setting, career development, performance management, and process improvement
Working crossfunctionally, developing close relationships with sales, marketing and product to understand the customer challenges and needs and proactively surface opportunities for improvements to the customer experience

You're probably a match if you:

Have proven success managing a market-leading SaaS business
Are experienced in leading a team with retention & growth targets and empowering them to achieve their goals
Have the ability to attract, motivate, and manage A+ talent to deliver strong results
Can prioritize focus of effort and inquiry with an eye to business impact / outcomes
Are able to communicate complex concepts and insights concisely up, down and across the business
Have the ability to develop core and critical processes & playbooks to help the team go faster
Have integrity and trustworthiness
Are independent and a selfstarter
Are accessible, approachable, agile, and collaborative
Thrive in fastpaced environments and have a bias towards immediate actions and desired results
Have experience leading a Public Sector team (HigherEd, NFP, Gov't, Healthcare, etc) and/or working directly with Public Sector organizations is ideal or a plus.

About the team

At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product.

The core fo