Customer Success Advocate - Austin, United States - Sage

Sage

Verified Company

Austin, United States

8 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

We are searching for a Customer Success Advocate (CSA) to work as part of the Customer Success Organization at Sage Intacct.

Our team is focused on improving Customer Satisfaction as measured by our Net Promoter Score (NPS), minimizing renewal churn by improving product adoption, and promoting Sage Intacct's Customer for Life program as it relates to customer milestones, references, and Community involvement.

In this role, you will act as the leading product expert for Account Manager inquiries, and increase product adoption based on your interactions with Sage Intacct customers as product-related questions arise.

Key Responsibilities

Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions
Act as a Subject Matter Expert in Sage Intacct solutions and module addons
Help drive Product Management roadmap through the voice of the Customer
Work alongside Customer Strategy & Value Teams to drive product adoption
Monitor product usage and patterns
Recommend training paths for success by customer role
Support escalation management
Customer Account Review participation leading Value Assessments
Aid in development and execution of customer onboarding deliverables
Participate in Community Q&A

Qualifications:

Minimum 2+ years' experience implementing, conducting demonstrations, or using Sage Intacct
Accounting & Sage Intacct product experience required
Professional services, solution consulting, or consulting backgrounds desired
Ability to interact with customers, review complex requirements and provide detailed solutions
Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales etc.)
Bachelor's Degree in Business, Accounting, or related field required

Plenty of perks:

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)

- $5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of ondemand career development options and ongoing training offerings

What it's like to work at Sage:
LI-RM1