Global Head of Customer Success - Austin, United States - SEON. Fraud Fighters

Description

Are you passionate about championing customer success? Join us at SEON and become part of our dynamic team of fraud-fighting heroes as we propel the SEON rocketship to new heights.

Our unwavering dedication to customer satisfaction includes proactive performance monitoring, optimization recommendations, and continuous support to ensure our clients maximize the value of our anti-fraud tools.

What You'll Do:

As the Head of Global Customer Success at SEON, you will lead and manage a global customer success team


Your responsibilities will include:

• Drive Customer Success outcomes concerning retention, optimization, and expansion strategy.
• Deliver strategies to reduce churn, retain customers, and increase customer satisfaction.
• Define and optimize customer lifecycle.
• Map out customer journeys, develop satisfaction and usage tracking, standardize each point in the journey, and identify opportunities for continuous improvement.
• Continually evolve the processes for tracking, overseeing, and organizing customer interactions.
• Organize training programs for the Customer Success team in order to enhance skills and job knowledge.
• Utilize customer relationship management tools in coordinating and monitoring customer experience operations.
• Recruit experienced talent for the team, attracting highpotential individual contributors.
• Foster collaboration within the team and across the customer lifecycle.

What You Bring:

• Bachelor's degree with experience growing and scaling an externally facing team successfully (including setting attainable goals, measuring success appropriately, hiring, creating strategies, etc.) or equivalent industry experience, 57 years preferred.
• Ability to influence client outcomes through persuasion, negotiation, coaching and consensus building.
• Confident communication (written & oral) skills and a demonstrated ability to work collaboratively with all levels of organizations.
• Strong empathy for team and customers AND a passion for revenue and growth.
• Deep understanding of value drivers in recurring revenue business models.
• Business acumen, sound decision making, and analytical skills in a fast paced environment.
• Enthusiastic and creative leadership skills with the ability to inspire others.
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks and tying this to a team goal.

What We Offer:

• Competitive salary package.
• Hybrid remote work model.
• Extensive Benefits package (Health, Dental, Vision, Disability, 401k w/ match, etc.)
• Bestinclass tech gear.
• Three annual 'Wellness Days'.
• Immediate impact on a smart, growing, multicultural team.
• Access to continuous development tools & a strong coaching culture.
• Employee stock ownership plan (ESOP).
• Flexible core hours.
• Generous holiday allowance.
• Complimentary weekly language courses.
• Enhanced Maternity and Paternity Leave.
• Monthly company breakfast and weekly lunch allowance.

- 'Work from anywhere' 60-day remote work.


What's Next:


About SEON:

The SEON journey has been unstoppable.

50 months in and we have grown from 2 to 200+ SEON Fraud Fighters, across Budapest, London, Austin, and Jakarta.

With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World.

We raised a record breaking segment Series B in April 2022 and we were featured in TechCrunch as the largest B round for Hungary and now are recognised as the World's quickest growing fraud prevention company.

We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting


Diversity statement:

SEON is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age or mental disability. Not only do we not discriminate, but we celebrate differences.

If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.