Jobs
>
Virginia Beach

    Group Rooms Service Manager - Virginia Beach, United States - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

    Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
    Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Virginia Beach, United States

    1 week ago

    Default job background
    Description

    Overview:

    The Group Rooms Service Manager is responsible to service all Rooms-only Groups as the main point of contact after turnover and all Business Transient Reservations for all three properties. Works diligently to accommodate guest/group requests, manage group room blocks and reservations. Update and maintain the reservation and sales systems, communicate with operations staff, and create and own the resumes.

    Responsibilities:

    Receive and review all Rooms-only Groups for all three resort properties from all social segments (wedding, gala, holiday, parties) and from all group segments (corporate, government, entertainment, athletic, association). As the main point of contact to the group, build proactive relationships with clients, understanding needs and communicate expectations across the properties.

    Execute contracted terms including concessions, attrition, and cancelation. Provide timely communication to the client on pick-up, confirmation numbers, and special requests.

    Utilize relevant platforms (Marriott Group Housing Solutions, EMPOWER GXP Group, Delphi and OnQ for Hilton) for pick-up, in house guest lists, and other reports needed to effectively service groups.

    Report pick-up punctually and proactively at Pick Up Meeting, elevate non-standard or post sale requests such as cut-off extensions, additional room needs to DBR committee or Revenue.

    Prepare and distribute accurate and timely Resumes; attend relevant on property meeting to discuss Group Resumes.

    Liaison with Accounting to ensure prompt and accurate billing.

    Post departure, send thank you and solicit feedback for groups stay to promote ESS response.

    POC for key Business Transient accounts to assist with reservation requests, VIPs, etc.

    Assist Revenue Management to ensure proper processes are being followed in Group Sales and Front office to maximize revenue opportunities.

    Work with VP of Sales and Marketing, Director of Hotel Sales and Director of Catering & Conference Services to identify and execute opportunities in revenue maximization and sales strategies.

    Qualifications:

    Type Qualification
    Experience Prior experience in sales or hotel operations in an upscale full service hotel environment.
    Skill Sound people and interactive skills.
    Skill Ability to work independently, self motivated.
    Skill Strong multi-tasking and organizational skills.
    Skill Clear written and verbal communication skills.
    Experience Some college required.

  • Crimson Solutions

    Business economist as project manager for customer service

    1 week ago

    Crimson Solutions Virginia Beach, United States

    Applications can only be submitted online through our portal. Please understand that we cannot consider applications sent to us via email. · Job Description · The Challenge: · - You will lead projects and campaigns, coordinate interfaces and represent customer contact management ...

  • Navy Exchange

    services manager

    2 weeks ago

    Navy Exchange Virginia Beach, United States

    Job Summary: · Responsible for the management of assigned services departments and concessionaire operations of an Exchange and its branches including management control of assigned personnel. · Duties and Responsibilities: · Analyzes financial statements, management audit rep ...

  • Critter Control

    Service Manager

    1 week ago

    Critter Control Virginia Beach, United States

    ** Service Manager** · **Job Category****:** Outside Service Technician **Requisition Number****:** SERVI020416 Showing 1 location **Job Details** · **Description** · **Management Opportunity with an Industry Leading Wildlife Management Company** · Founded in 1984, Trutech Wi ...

  • HYBRID AIR INC

    Service Manager

    1 week ago

    HYBRID AIR INC Virginia Beach, United States

    ** Service Manager** · Service Manager · **Job Description** · To manage the service operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all bil ...

  • Navy Exchange

    services manager

    5 days ago

    Navy Exchange Virginia Beach, United States

    Title: (NEX OCEANA) SERVICES MANAGER Location: United States-Virginia-Virginia Beach Job Number: 240001CU Job Summary: Responsible for the management of assigned services departments and concessionaire operations of an Exchange and its branches including management control of ass ...

  • The Breeden Company, Inc.

    SERVICE MANAGER

    2 days ago

    The Breeden Company, Inc. Virginia Beach, United States

    Job Description · Job DescriptionIn this role, you are responsible for the total on-site maintenance operations of the community and for leading the efforts of the service team. This includes ensuring that the physical aspects of the community meet the company's established stand ...

  • Staff Zone/Select People

    Field Service Manager

    5 days ago

    Staff Zone/Select People Norfolk, United States

    **_Do you have a passion to help others in your community? Do you thrive in a fast-paced environment? Build a solid & rewarding career at Staff Zone - National Leader in Construction Staffing and a Nationally Accredited Woman-Owned Business_** · The Field Service Manager is respo ...

  • Key Auto Group

    Dealership Service Manager

    1 week ago

    Key Auto Group Portsmouth, United States

    For 30 years, Key Auto Group has been the premier destination for customers' automotive needs in New England and beyond. We are looking to add an experienced Service Manager to our team, starting at $100,000 per year and negotiable based on experience. If you are a highly motivat ...

  • Tidewater Community College

    Manager, Telecommunications Services

    19 hours ago

    Tidewater Community College Norfolk, United States

    **Title**:Manager, Telecommunications Services · **Agency**:Tidewater Community College · **Location**:Norfolk - 710 · **FLSA**:Exempt · **Hiring Range**:$90,000-$105,000, commensurate w/ qualifications · **Full Time or Part Time**:Full Time · Additional Detail · Tidewater Commun ...

  • Norfolk Public Schools, VA

    Printing Services Manager

    3 days ago

    Norfolk Public Schools, VA Norfolk, United States

    **Full-Time and Permanent; Non-Exempt; 7.5 Hours/Day; 252 Days/Year; 12 Months/Year; Grade LL** · *** · **General Responsibilities** · *** · *** · **Education and Experience** · *** · **Possession of a high school diploma (**_or G.E.D_**.), six years of experience in the printing ...

  • ARAMARK Refreshment Services, Inc.

    Manager of Culinary Services

    1 week ago

    ARAMARK Refreshment Services, Inc. Virginia Beach, United States

    Job Description · Aramark SeniorLIFE+ is seeking a Manager of Culinary Services to join us at our senior living community located in Virginia Beach, VA. The Manager of Culinary Services is a management position responsible for developing and implementing dining solutions to meet ...

  • Aramark Corp.

    Manager of Culinary Services

    1 week ago

    Aramark Corp. Virginia Beach, United States

    Job Description · Aramark SeniorLIFE+ is seeking a Manager of Culinary Services to join us at our senior living community located in Virginia Beach, VA. The Manager of Culinary Services is a management position responsible for developing and implementing dining solutions to meet ...

  • Brown and Caldwell

    Client Service Manager

    1 week ago

    Brown and Caldwell Virginia Beach, United States

    ** Client Service Manager & Project Manager (Wastewater & Water)** · **Job Category****:** Client Services **Requisition Number****:** CLIEN02500 Showing 1 location **Job Details** · **Description** · Brown and Caldwell (BC) has an opportunity for an experienced Project Manage ...

  • Hirekeyz Inc.

    Guest Services Manager

    6 days ago

    Hirekeyz Inc. Virginia Beach, United States

    Role:: Guest Services Manager · Location:: Virginia Beach, VA · Job Details:: · Benefits · Pulled from the full job description · 401(k) · 401(k) matching · Employee stock purchase plan · Opportunities for advancement · Paid parental leave · Paid sick time · Paid time off · ...

  • Compass Group

    Patient Services Manager

    1 week ago

    Compass Group Virginia Beach, United States

    Patient Services Manager - Virginia Beach, VAClick Here to Apply OnlineJob Description Morrison Healthcare Salary:Other Forms of Compensation: Pay Grade:[[payGrade_obj]]Morrison Healthcareis a leading national food and nutrition services company exclusively dedicated to serving m ...

  • Express Oil Change & Tire Engineers

    Automotive Service Manager

    1 week ago

    Express Oil Change & Tire Engineers Virginia Beach, United States Full time

    Job Description · The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highl ...

  • AAA Tidewater Virginia

    Automotive Technician

    4 days ago

    AAA Tidewater Virginia Virginia Beach, United States Full time

    Automotive TechnicianAAA Tidewater has immediate openings for Automotive Technicians in our Car Care Centers · Primary Job Functions: · Perform minor diagnostics on automobiles as required. · Repair vehicles according to manufacturers' specifications including, but not limited to ...

  • Nothing Bundt Cakes #163

    Assistant Bakery Manager

    6 days ago

    Nothing Bundt Cakes #163 Virginia Beach, United States

    **Benefits**: · - Bonus based on performance · - Employee discounts · - Flexible schedule · - Free food & snacks · - Free uniforms · - Paid time off · - Training & development · This position is a full-time position with a **Guest Service** and **Marketing** focus. Alongside our ...

  • CHOICE FINANCIAL GROUP LLC

    Personal Lines Service Team Lead

    3 days ago

    CHOICE FINANCIAL GROUP LLC Virginia Beach, United States

    **Job Overview**: · The Service Team Leader will be responsible for leading and facilitating the growth and production of all Personal Lines Service agents in their territory. The person in this position needs to be strongly focused on customer service, coaching for results, prod ...

  • Aspen Dental

    Dental Assistant

    2 days ago

    Aspen Dental Virginia Beach, United States

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...