Manager, Telecommunications Services - Norfolk, United States - Tidewater Community College

Tidewater Community College

Verified Company

Norfolk, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
Manager, Telecommunications Services

Agency:
Tidewater Community College

Location:
Norfolk - 710

FLSA:
Exempt

Hiring Range:
$90,000-$105,000, commensurate w/ qualifications

Full Time or Part Time:
Full Time

Additional Detail

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force.

TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,203 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions.

Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Minimum Qualifications:

Demonstrated ability to determine, evaluate and diagnose complex VoIP call routing problems and system performance issues, and to implement timely solutions.
Working knowledge of WAN/LAN industry standards, protocols, and hardware including gateways, routers, and Ethernet switches.
Demonstrated ability to provide technical leadership and train support staff in the installation, configuration, troubleshooting and repair of telecommunications and VoIP telephone devices in a multiprotocol, enterprise, WAN/LAN environment.
Ability to conduct technical research, analyze complex networking problems, and develop optimum solutions for voice and data services in a TCP/IP environment.
Strong verbal and written communication skills sufficient to interact with a variety of end users and technical staff.
Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a crossdepartmental project team.
Ability to work under pressure; meet inflexible deadlines; deal with difficult situations while maintaining composure.
Demonstrated ability to implement and maintain call accounting, billing, and support tracking/management systems in a large, multicampus Cisco VoIP implementation.
Ability to prepare project implementation plans, progress reports, policies/procedures and other documentation as needed by supervisor and/or staff members.
Working knowledge of network protocol analyzers such as Wildpackets, Sniffer, or similar troubleshooting tools.
Knowledge of project budget management, project execution and control, resound planning, and technology deployment as well as independent decisionmaking and problem solving.
Strong leadership skills with demonstrated ability to mentor project members by promoting good working relationships and managing to project priorities and objectives.
Knowledge of business and process analysis techniques; strong analytical and problemsolving skills.
Competency with MS Project, MS Teams, and MS Office.
Knowledge of MS Teams Phone.
Knowledge of superior customer service standards and practices.
Availability to work after hours and/or weekends and oncall, as specified by supervisor.
Experience in the development, operation, and maintenance of voice and data services in a multiprotocol, WAN/LAN environment.
Experience installing and troubleshooting Ethernet network routers, switches, hubs, and cabling.
Extensive experience designing, implementing, and supporting Cisco's Call Manager and Unity VoIP systems in a complex, multiprotocol WAN.
Experience supervising and coordinating the activities of others.

Preferred Qualifications:

As delineated in the Required Qualifications sectionEach agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. **Equal Opportunity Employer